Job description

Our Client's Background:

• Expanding BPO company
• Hong Kong based company listed with operation in China and Macao and 6 other entities in the Asia Pacific Region.
• One of the largest independent multi-vendor service providers in the North Asia Region with over 2000 professional staff delivering various services to our customer.
• Support luxury brand product

Responsibilities:

• Effectively resolve Level 1 service desk technical queries as per deliverables outlined
• Provide remote support to local and oversea user when connected by calls, email or chat when users are facing issue with their computer system.
• Asking relevant questions to resolve typically known problems within required timescales
• Ensure appropriate documentation of the interaction with the customer in the prescribed format
• Ability to communicate clearly and able to provide guidance by giving instruction when performing troubleshooting to identify or resolve the technical issues remotely.
• Explain to Clients through a series of actions either face to face or over the telephone to help set up systems or resolve issues.
• Ensure that performance parameters are met to meet SLA targets
• Ability to clearly transfer technical knowledge to knowledge base, colleagues, and the Customers.
• Any ad hoc duties assign by the Company from time to time.

Requirement:

• Must be able to speak and write fluent Mandarin language as role requires candidate to deal with the clients in China.
• Technical knowledge/expertise to support technical related queries and trouble shooting.
• Minimum 1+ years’ experience in a Level 1 service desk or technical support process providing remote support for Laptops / Desktops / LAN Issues / Application etc.
• Minimum degree / diploma is required
• Proven experience in commercial in bound telephony systems typically used in Contact Center.
• Good support knowledge of Windows Operating systems, general standard knowledge on off the shelves software like Microsoft Office and etc.
• Knowledge on basic concepts of networking.
• Able to speak and write Mandarin as serve for China and Hong Kong customer

Others:

• Working 8 hours per days
• Willingness to work in rotational shifts (earlier is 6am and latest is 11pm, Monday to Sunday including public holiday)
• 5 days per week with shift changes monthly between teams.
• Employment status: 2 years contract (convertible depend on performance)

Would appreciate if you could text to Cassie +60125391422 to share with us your updated profile, career plan and accomplishments.

Due to the volume of applications, we regret only shortlisted candidates will be notified.

Job Types: Full-time, Contract, Permanent

Salary: RM3,500.00 - RM6,000.00 per month

Benefits:

• Additional leave
• Maternity leave
• Opportunities for promotion
• Professional development

Schedule:

• Day shift

Supplemental pay types:

• Attendance bonus
• Overtime pay

Ability to commute/relocate:

• Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)

Education:

• STM/STPM (Preferred)

Language:

• Mandarin (Required)

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