Job description

Job Description

• Set up, provision and configure hardware and software (remote & on-site)
• Provide hardware, software and network support
• Management of accounts and case incidents
• Respond, diagnose, troubleshoot and manage inquiries / requests / incidents
• Escalate case according to SOP, and provide timely update to customer, and follow up until case closure
• Maintain case log and documentation of solutions or updates
• Any other ad-hoc duties as required or assigned

Requirements:

• Diploma / Degree in software engineering, computer science or related qualifications
• Experience in multiple OS platforms with strong emphasis on Windows
• Experience doing onsite installations, deployment of new equipment and end-user training
• At least one year of experience in IT or system administration (Preferred)
• Experience with Azure administration and management (Preferred)
• Good understanding of the TCP / IP protocol suite, security architecture, securing and hardening operating systems, networks, databases and applications (Preferred)
• Passionate about new technology
• Empathy with a winning attitude toward customer management
• Fast learner
• Independent
• Able to multitask and prioritise
• Strong technical and analytical skills
• Attention to detail and excellent problem-solving skills
• Excellent interpersonal and client-facing skills
• Good written and verbal communication

We are experienced in Recruitment Placement & Payroll Services. We have strong team who aim to create relationship between prospective employers and successful talent.

Consultants Specialize in the area of:
Sales / Marketing / Business Development
Purchasing / Logistics
Customer Services
Personal Assistant / Secretary / Company Secretary
Temporary (Admin/data entry/accounting etc) &
M&E Engineering
HR & Admin / Coordinator
Accounts / Finance
Construction & Civil Engineering
Manufacturing / Production Mechanical Engineering
Payroll Services
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5

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