Job description
- Strong global presence
- Good Career Advancement
About Our Client
A leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America.
Job Description
- Closely follow-up and monitor issue from investigation, pass relevant details to L2/L3 team.
- Clarify user queries. Make sure system availability as per SLA across countries for multiple applications / interfaces.
- Perform scheduled health check tasks across applications and raise alerts in case required
- Able to work in 24X7 shift based environment, and support implementations during bank's green zone
Investigate production issues, respond based on production incident TRO (target resolution objective) and upkeep FCR (first call resolution)
Manage and respond to users queries in timely manner and correlate patterns indicative of wider issues or defects
Timely execute start-of-day, end-of-day and intraday proactive checks for applications
Perform special events monitoring like ecommerce merchant's sale and regular updates to stakeholders
Manage incident, task SOPs and conduct regular recertification for continued sanctity and validity
Analyze and conduct service reviews across application groups adding critical value to shift-left and demand management
The Successful Applicant
- Prior hand-on production support experience of OPEN Systems or AS/400 - might ask to write or show during interview.
- Good support knowledge in either one of the retail or wholesale payment or customer information systems
- Willing to work in onsite shift-support model
- Ability to easily adopt to any technology / environment - UNIX / open, AS/400 and mainframe
- Hands-on experience in writing SQL queries and parsing logs for issue investigation
- Strong written, oral communication skills and able to manage user / vendor / customer
- 3-5 years' production support experience in bank or financial vendors across multiple technologies / platform
- Be able to work in fast pace and high pressure working environment
What's on Offer
- Organisation that is equal opportunity employer and does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors.
- All employment decisions at UOB are based on business needs, job requirements and qualifications.
Job summary
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