Job description
Job Description:- Attend issue based on Ticket Log in Ticketing system.
- Provide 2nd level support for all application and technical issue in a timely manner by finding solution using knowledge base.
- Assist 1st level support (Helpdesk) on any enquiry.
- Assist field technical engineer on any technical issue.
- Troubleshoot application/hardware/network issue.
- Analyze application issue by conducting system simulation.
- Perform workaround for patching on MySQL database if required while waiting permanent solution from developer team.
- Working on ITIL life cycle.
- Degree in Computer science/IT
- Fresh Grade / 1 year of experience in IT environment
- Basic knowledge in technical skill and MYSQL
- Able to work as a team player and willing to learn new things
- Must be comfortable working in fast-paced and growing environment
- Possess excellent verbal and written communication skills
- Strong analytical thinking and problem-solving skills
- Willing to work on shift hours.
CMG Online Sdn Bhd is a global IT service provider, delivering technology-driven business solutions that complements our client’s the strategic objectives. Fundamental commitment is to excellence that is evident in everything we do. CMG delivers unmatched business value to customers through a combination of process optimisation, ISO, ITIL & CMMi quality frameworks and service delivery innovation.
The group has a staff force of 60 and continues to grow rapidly. As part of our growth we have positions that demand professional candidates for its enterprise projects within Malaysia and abroad. Individuals with the personification of integrity and desire to succeed are invited to join CMG, an International Quality Award Winning Company that consists of a team of IT professionals, certified project managers, IT subject matter expert in various industries, doctors, business experts, system architects, pharmacist and others.
Bachelor's or Equivalent
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