Job description

• Provide end user service support and resolve problems to the end user’s satisfaction. Troubleshoot end user’s
• Computing issue, and hardware issue (PC, server, printer, etc.)..
• Provide troubleshooting and first-level diagnosis of IT problems
• Monitor and respond quickly and effectively to requests received through the IT helpdesk
• Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
• Manage PC setup and deployment for new employees using standard hardware, images and software
• Perform timely workstation hardware and software upgrades as required
• Provide onsite support on the shop floor when required and be sure any issue gets resolved in shop floor asap
• Troubleshooting simple network/voice issue and report the issue to the Global IT team respectively
• Maintain inventory of all equipment, software and software licenses
• Document internal procedures, established work related procedures and Standard Operating Procedure (SOPs)
• Identify and escalate situations requiring urgent attention.
• Work with oversea IT and Support Team

We are in the northern IT market for more than 30 years with strong financial and technical background. We have around 80 employees supporting our northern region customer.

Intradeco is supplying 1 stop IT solutions where we are assisting our valued customer from servicing them with supplying hardware, outsourcing of headcounts, IT Enterprise solutions and structured cabling solutions.

Intradeco has demonstrated its track records with having long term business partnership with its customers (mostly MNC based Corporation).
We serve our customers by providing them the flexibility in the most comfortable support with throughout understanding of their business need.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5

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