Job description

Knowledge Based Executive

• Identifying and capitalizing on opportunities to collaborate with related department to identify their needs and develop tailored KM strategies
• Designing data collection materials and conducting key informant interviews, focus group discussions, and surveys to determine knowledge needs of primary and intermediary audiences
• Contributing to the design and implementation of tailored KM strategies according to needs assessment results
• Documenting field program experiences and lessons learned
• Communicating with partners and local networks to support the needs of the project and to promote KM
• Writing and editing technical reports and tailoring messages for relevant audiences.

Requirement ·

2-3 years of experience as a Knowledge based officer in Contact Centre environment

· Excellent verbal, written and presentation skill

· Experience with multi-cultural teams and cross-region collaboration is an advantage · Candidate must be proficient in English and Mandarin to communicate with Mandarin speaking clients

· Need to have IT background at least Diploma

Job Type: Full-time

Salary: RM2,500.00 - RM3,000.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Schedule:

• Afternoon shift
• Day shift
• Early shift

Supplemental pay types:

• Overtime pay
• Yearly bonus

Ability to commute/relocate:

• Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)

Experience:

• knowledge based: 1 year (Preferred)

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