Job description
Department
UNT-University Library-Gen-141000
Job Location
Denton
Full Time/Part Time
Full-Time
Retirement Eligibility
TRS Eligible
Additional Retirement Information
For more information on retirement plan options, please visit
https://hr.untsystem.edu/benefits/retirement-plans/index.php.
Salary Information
Salary is dependent on qualifications with a minimum of $33,660.00.
Department Summary
As the most-used service on campus and an essential component of education and research at the University of North Texas, the Libraries offer access to more than 6 million items (print and digital) along with expert personnel to assist patrons in achieving their academic and scholarly goals. We provide innovative programs and support to enhance the relationship between teaching and learning at the University of North Texas.
The Access Services Department promotes and provides access to the collections of the UNT Libraries. As part of the Public Services Division, we strive to meet the information and research needs of library patrons through the services we offer.
The University of North Texas is a student-centered public research university with over 42,000 students. A Carnegie-ranked Tier One public research university. UNT is one of the nation’s most diverse universities. UNT has been designated as both a Minority Serving Institution and Hispanic Serving Institution.
The Access Services Department promotes and provides access to the collections of the UNT Libraries. As part of the Public Services Division, we strive to meet the information and research needs of library patrons through the services we offer.
The University of North Texas is a student-centered public research university with over 42,000 students. A Carnegie-ranked Tier One public research university. UNT is one of the nation’s most diverse universities. UNT has been designated as both a Minority Serving Institution and Hispanic Serving Institution.
With 7.5 million people and two international airports, DFW is the fourth-largest metro area in the United States. DFW is racially, ethnically, religiously, and culturally rich and maintains a long-standing commitment to the arts exemplified by local attractions such as the Dallas Arts District and the Fort Worth Cultural District. UNT’s proximity to these major metropolitan centers ensures that our new colleague will be able to access a wide range of activities and cultural experiences. The university also has a generous
benefits, leave, and perks package.
UNT is located in Denton, Texas, a growing city with a small-town feel and a thriving arts and music scene centered on its downtown Square and is connected by highways and light rail to the major transportation hubs and big-city attractions of Dallas and Fort Worth, about 40 miles away. Want to know more about why you should consider coming to Denton? Check out Discover Denton.
UNT has a highly diverse campus with a wide range of languages spoken in addition to English. We welcome candidates who have experience with HSI/MSIs and/or who speak Spanish, Vietnamese, American Sign Language, Chinese (Cantonese, Mandarin and other variations), Arabic, Tagalog, Farsi, French, or/and Yoruba.
UNT is located in Denton, Texas, a growing city with a small-town feel and a thriving arts and music scene centered on its downtown Square and is connected by highways and light rail to the major transportation hubs and big-city attractions of Dallas and Fort Worth, about 40 miles away. Want to know more about why you should consider coming to Denton? Check out Discover Denton.
UNT has a highly diverse campus with a wide range of languages spoken in addition to English. We welcome candidates who have experience with HSI/MSIs and/or who speak Spanish, Vietnamese, American Sign Language, Chinese (Cantonese, Mandarin and other variations), Arabic, Tagalog, Farsi, French, or/and Yoruba.
Position Overview
This position oversees and manages the operations of the ILL Lending, Document Delivery, and Distance Learning services, which requires expertise in the area of lending and document delivery policies. This position is responsible for lending UNT Library owned materials to other non-UNT libraries. The Document Delivery and Distance Learning services focus on providing access to UNT Library owned materials to UNT students, faculty, and staff. This position generates invoices for borrowing libraries. This position is responsible for creating and adjusting workflows and manuals for Lending, Document Delivery, and Distance Learning. This position is responsible for training student assistants. This person also provides Reference and Circulation assistance at the Willis Library service desk, by phone, and by email. This position provides guidance in the area of ILL Lending, Document Delivery, and Distance Learning to full-time staff.
Additional Posting Details
Minimum Qualifications
Bachelor’s Degree and one year of progressively responsible library experience; or any equivalent combination of education, training, and experience.
Knowledge, Skills and Abilities
- Extensive knowledge of library principles and policies, and knowledge of specialized area functions and workflows.
- Experience in working effectively with students, faculty, staff, and the community.
- Ability to utilize multiple computer applications toward increased productivity in a rapidly changing environment.
- Strong leadership skills.
- Excellent written and oral communication skills.
- Ability to establish and maintain effective working relationships.
- Knowledge of safe working procedures and security measures related to work performed.
Preferred Qualifications
The preferred candidate will possess the following additional qualifications:
- Excellent customer service skills.
- Ability to multi-task in a fast-paced office environment.
- Supervisory experience.
- Experience using Sierra, ILLiad, Adobe and Microsoft Office products.
- Knowledge of library call number systems and online catalogs.
- Project management experience.
- Attention to detail.
- Six months experience working in public services in a library setting.
- Interlibrary loan working experience.
We want to emphasize that the preferred qualifications are not required and that we are committed to helping our future colleague develop these preferred skills.
Required License / Registration / Certification
Work Schedule
Monday – Friday, 9am – 6pm
Driving University Vehicle
No
Security Sensitive
This is a security sensitive position
EEO Statement
The University of North Texas System and its component institutions are committed to equal opportunity and comply with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University of North Texas System and its component institutions do not discriminate on the basis of race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age, disability, genetic information, or veteran status in its application and admission processes, educational programs and activities, and employment practices.
Classification Title
Library Services Associate
Physical Requirements
Carrying, Kneeling, Lifting up to 10 pounds, Pushing, Reaching, Sitting, Squatting, Stooping, Bending, Standing, Twisting, Walking, Writing, Grasp, Talk or Hear, Ability to communicate
Job Duties
o
Manage ILL Lending, Document Delivery, and Distance Learning services, set goals and priorities. Create, evaluate, and adjust workflows as needed and oversee processes. Ensure that relevant manuals are up to date. Understand and comply with policies regarding copyright, national/international interlibrary loan, and shipping. Maintain knowledge of ILL and Access Services policies and procedures. Provide training and guidance to other staff members when needed.
o
Process lending requests in a timely manner using the ILLiad Interlibrary Loan Management system. Ensure that requested materials are located and checked out, scanned, printed out, or photocopied and shipped or electronically delivered via appropriate method. Ensure that electronic journal articles are processed in accordance with licensing agreements.
o
Process Document Delivery and Distance Learning Requests efficiently using the ILLiad Interlibrary Loan Management system. Ensure print and electronic requests are filled accurately and promptly. Coordinate with other library locations for fulfillment as needed.
o
Examine and respond to renewal requests, conditional responses, and special messages. Solve complex issues involving Document Delivery requests or route applicable Document Delivery requests back to Borrowing when they cannot be filled through UNT Libraries.
o
With the help of student assistants, process physical distance learning items and document delivery scans. Assure that UNT items are correctly checked out to distance learning patrons via Sierra and proper documentation is included with mailing package. Ensure that patron addresses are verified prior to mailing and that patrons are notified when an item is mailed. Ensure that article requests requiring electronic delivery are properly processed.
o
With the help if student assistants, ensure that outgoing lending materials are shipped via appropriate method and article requests requiring electronic delivery are properly processed. Ensure returned lending materials are properly checked in and routed to correct locations.
o
Monitor ILLiad overdue notices; send invoices for unreturned materials and routine lending charges. Process and deposit payments received for lending charges. Record information about lending charges and payments in ILLiad.
o
Respond to inquiries via email, phone, or in-person. Monitor Lending and department emails, resolve issues, and respond to questions in a timely manner. Interact with UNT patrons, UNT Libraries staff, and personnel from other institutions in a friendly, cooperative, and helpful manner.
o
Train students and staff on lending, document delivery, distance learning and in use of ILLiad and scanning equipment. Cross-train other unit students.
o
Provide coverage in the Access Services workroom and at the Library Services Desk as scheduled. Respond to patron inquiries in person, over the phone, and via email. Input transactions in Ref Analytics.
Posting Detail Information
Posting Number
S6342P
Position End Date (if temporary)
Special Instructions to Applicants
Applicants must submit a resume, a cover letter and a list of three professional references with their online application. As UNT is a HSI and MSI university, address in your cover letter how you would create an engaging and inclusive environment that serves our diverse student population.
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