Job description

Job description
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries over live chat, email , and through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.

Requirements:
High school, diploma, general education degree or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer service live chat in shopee / lazada will be advantage
Good communication written and speaking (B. Malaysia & B. English )
YFM Logistic Service Sdn. Bhd is a warehouse and logistic services division that engages and collaborates with Retailing, e-Retailing, Pet Care and Confectionery divisions including managing the import and export market logistic solutions.

We provide storage facilities for an extensive range of products which are distributed throughout Malaysia. With a strong team of seasoned management, we promise continuous focus on operation excellence.

With the implementation of Warehouse Manage System (WMS), supply chain procedures are upgraded to a more optimum level of service. With efficient control of the movement and storage of materials within the warehouse allotments and allocation, distribution is proficiently executed and done with ease.
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent

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