Job description

Responsible for day-to-day customer service support, including sales order entry and invoicing management.
Actively liaise with customers, factory, respective product DCs, demand planner, supply planner, finance, sales and marketing department to expedite shipment and resolve any matters that may impede customer order management.
Actively tracks and review with customers on back order status and initiate shipment or action plans with relevant departments to reduce back order volume.
Prepare all needed shipping documents and ensure timely submission to customers / financial institutions for smooth clearance and accounts receivables.
Co-ordinates with customers and relevant parties on short shipment situations and resolve with action plans.
Close co-ordination with supply planner and logistics group to achieve maximum order fill rates and cost effective logistics arrangement.
Participate in cross functional improvement projects as and when required. Support regional customer service function as and when needed.
Publish monthly customer key performance index reports as assigned.

Requirements :
Minimum Diploma or Degree in Business related qualification
At least 5 years experience in customer service function / supply chain
Strong interpersonal and communication skills
Self-motivated, able to work independently and a good team player with strong sense of responsibilities
Familiar with MS Office such as Excel, Words and SAP
Excellent command of both written and spoken English
Established in 1996, we have grown to become a leading recruitment consultancy firm with 14 offices in Singapore and footprints in Hong Kong, Kuala Lumpur and Taipei. 2017 is a significant year for us as we get listed on the Singapore Stock Exchange.

Our Mission: We Help People Find Good Jobs and Our Clinets to Succeed in Business.

Our Vision: To Be The Leading and Most Admired Recruitment and Staffing Consulting Firm in Singapore and Asia Pacific.
Bachelor's or Equivalent

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