Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.

At Home

Job Description

This role is fully remote and can be based anywhere in the US.

Job Summary:

The Multimedia Education Consultant (MMC) position is an integral part of building efficiency and effectiveness in the delivery of initial enrollment and ongoing education support to plan sponsor employees and plan participants.

This role works with Sales team members, Strategic Relationship Management (SRM) team members, intermediaries and plan sponsors to consult on varied education solutions for participant communication plans. The MMC will act as primary facilitator to deliver remote presentations for group enrollment and education meetings, strategic education planning sessions with financial representatives and sponsors, and trainings to assist financial representatives and clients create streamlined business processes, highlighting John Hancock’s self-service tools and support.

Key Responsibilities:

Work with territory sales and relationship management teams

(for all product segmentations): 60%

• Responding to calls from internal clients, external intermediaries, and plan sponsors to consult on multimedia education solutions for participant communication plans

• To function as the primary facilitator of remote presentations including group enrollment and education meetings (for both new and existing business and presentations to intermediary partners about tools/materials to support efficiency in their Practice Management

• Available to support transition and back-up territories when other team members are out

• Collaborate with key financial representatives and TPA partners to build multimedia solutions as appropriate to support their service deliverables

Partner with internal collaborators to support post sale enrollment/education needs: 35%

• Work with Operations teams to evaluate the facilitation of ongoing enrollment/education needs – directing the most effective and efficient solutions

• Work with the Personal Financial Services (PFS) group to evaluate the facilitation of remote enrollment/education solutions

• Support for proactive remote enrollment/education calendar (Weekly enrollment, and Participant outreach programs).

• To support and deliver webcasts and web demo presentations for all business segments.

Training and development: 5%

• To train financial representatives and their support staff in the utilization of John Hancock multimedia tools and resources

• To develop best practices that strengthen financial representatives’ and TPAs’ existing service model with the use of multimedia tools and solutions

Job Requirements:

• College degree (or equivalent work experience with pension and/or PC experience)

• Five to seven years of similar experience

• Life insurance and variable licenses as determine for assigned territories

• NASD Series 6, and 63 ; Series 7 a plus

• Bilingual skills a plus

Competencies:

Organization skills

• Strong ability to prioritize tasks and manage time independently

• Ability to effectively manage internal network of resources to satisfy the demands of intermediaries and their blocks of business

• Proficiency with Salesforce CRM system interface

Company and product knowledge

• Strong understanding of pensions/retirement plan markets, the regulatory environment, and impacts on the business and intermediaries’ future

• Thorough understanding of John Hancock’s support model with financial representatives

• Strong understanding of investments and basic market principles.

• Passion for participants’ needs and the importance of saving for retirement

Presentation skills

• Excellent public speaking/presentation skills; able to demonstrate professional poise and confidence, and remain personable in a virtual/remote environment

• In-depth working knowledge of presentation tools and technology tools/hosting platforms (PowerPoint, Camtasia, Brainshark, TEAMs, Zoom, Webex, GoToMeeting)

Influencing outcomes – selling skills

• Strong negotiating, interviewing and listening skills

• Confidence in managing difficult situations and conversations

Interpersonal relationship and communication skills

• Strong ability to effectively communicate complex information to audiences of varied sophistication levels.

• Strong written and verbal communication skills

• Ability to exhibit sound judgement in pivotal situations

• Ability to exercise resiliency

Problem solving skills

• Excellent customer service skills

• Resourcefulness

• Strong ability to conduce analysis and respond with meaningful application of solutions

Working Conditions:

• Remote/from home position

• Willing to work flexible hours at times due to client and team members located in coast-to-coast time zones

• Dedicated home office with appropriate functionality to deliver professional caliber remote solutions

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture

• We lead with our Values every day and bring them to life together.

• Boundless opportunity

• We create opportunities to learn and grow at every stage of your career.

• Continuous innovation

• We invite you to help redefine the future of financial services.

• Delivering the promise of Diversity, Equity and Inclusion

• We foster an inclusive workplace where everyone thrives.

• Championing Corporate Citizenship

• We build a business that benefits all collaborators and has a positive social and environmental impact.

Manulife/John Hancock is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to cultivate an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment.

A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

#LI-JH

#remote

Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today.

About John Hancock and Manulife

John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at manulife.com .

One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including life insurance , annuities , investments , 401(k) plans , and education savings plans . Additional information about John Hancock may be found at johnhancock.com .

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

Salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Please contact recruitment@manulife.com for additional information.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 112.5 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify I Pay Transparency

Company: John Hancock Life Insurance Company (U.S.A.)