Job description

JOB DESCRIPTION

• To manage day-to-day operations of the Contact Centre.
• To collect, maintain and interpret data pertaining to Contact Center operations and reports with high data integrity.
• To assist in managing the Contact Centre’s RSS system, CRM system, Telephony systems and all gadgets, equipment, hardware and software non-exhaustive or limited.
• To initiate and manage, weekly & monthly, briefings & meetings, trainings and on ad-hoc basis and keep records for action.
• To manage performance driver evaluation of contact centre systems and staffs.
• Ensure effectiveness and efficiency of the Contact Centre security control.
• Ensure accurate and timely reporting on the Contact Centre key performance indicators to management and carry out special project assigned by management.

JOB REQUIREMENT

• SPM, Diploma or Degree required with a minimum of 6 years’ experience in contact centre business that focused on Customer Experience as its priority.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers / partners with highest degree of respect, humbleness, politeness, and modest.
• Excellent computer proficiency (MS Office – Word, Excel, PowerPoint, Outlook, etc)

WORK LOCATION

IOI Boulevard, Bandar Puchong Jaya

Job Types: Full-time, Permanent

Benefits:

• Opportunities for promotion
• Professional development

Schedule:

• Fixed shift
• Monday to Friday

Supplemental pay types:

• Performance bonus

Application Question(s):

• This position is urgently hiring. Are you able to start immediately?

Experience:

• Operation Assistant Manager - Call Centre: 2 years (Preferred)

Expected Start Date: 09/26/2022

dudleyanddudleyllc.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, dudleyanddudleyllc.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, dudleyanddudleyllc.com is the ideal place to find your next job.