Job Summary

The Operations Support Coordinator is responsible for managing and monitoring overall financial, operational and quality metrics related to performance of the assigned areas or territories. Management and system administration of various systems including but not limited to Work Force Dimensions, Workday, Tableau and Smartsheets. Coordination with operational teams and internal departments to ensure timely management and business continuity.

Job Description

Are you assertive, a self-starter, tech savvy, and looking for a role that you can travel in? If so, this may be the opportunity for you!

Salary:

70,000 - 75,000 / year

Office/Traveling Requirements:

• This position is not a remote role

• Willingness to travel up to 75% of the time

• When not traveling, this role requires 5 days per week in our Southlake office, will move into a hybrid schedule over time

Essential Functions

• Oversee Supervisory Organizational Structure in HR database (Workday), daily, to ensure up to date and accurate.

• Oversee and update geo-fencing coordinates for all existing and new worksite locations in Kronos.

• Work with field teams to assist in tracking employee time and attendance, overtime, meal break compliance, LOA, etc.

• Review, analyze and manage Kronos Workforce Dimension reports, including master/actual, overtime, floor work hours, unscheduled hours, T&M and meal compliance.

• Work with managers and supervisors as needed to fix issues, develop action items with documentation.

• Report variances in reports to upper management as they occur.

• Train all new supervisors and managers on Kronos Workforce Dimensions, Kronos reports, and Workday.

• Produce weekly job hours forecast with specific action items for accounts under and over targeted hours.

• Review floor crew hours for billing and PBIT analysis and against customer contractual requirements.

• Distribute monthly credit card statements to users for use with expense reports.

• Follow up with managers on reported expenses that do not have the correct documentation. Participate in all weekly strategy calls with operations team.

• Participate in end of the month financial review meetings with leadership.

• Review manager workbook data and train new managers on proper completion of workbook functionality.

Knowledge and Skills

• An experienced leader with janitorial industry experience

• Bilingual English and Spanish preferred

• Excellent oral and written communication skills required.

• Ability to work well with others and motivate people.

• An energetic, forward-thinking and creative individual with high ethical standards and an appropriate professional image.

• A strategic visionary with sound technical skills, analytical ability, good judgment and strong operational focus.

• A well-organized and self-directed individual who is a team player.

Education and Work Experience

• Bachelor's degree or equivalent; or four to ten years related experience and/or training; or equivalent combination of education and experience.

• Proficient in Kronos Workforce Dimensions, Workday, Outlook and Excel

Requirements

• Be able to pass criminal background requirements

• Clean driving record

Work Environment
Small-to-large, fast paced work environment. Safety glasses required while performing certain tasks. The noise level in the work environment is usually moderate. Exposed to a combination of normal office type environments and shop environments.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk or hear. Ability to stand, walk, and sit for long periods of time. The employee may occasionally lift and/or move a minimum of 50 pounds of office equipment. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Work Authorization

Authorized to work in the U.S.

Equal Employment Opportunity Employer

Flagship is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Americans with Disabilities Act

Under the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!