Job description

Patient Services Representative – Orthopedics, Inverness

Applications are accepted electronically ONLY at www.cu.edu/cu-careers

Job # 23369

The University of Colorado has a requirement for COVID-19 vaccinations and full completion thereof by 9/1/21 or upon start date. Information regarding this requirement, and exemptions can be found at:

Anschutz: https://www.ucdenver.edu/docs/librariesprovider284/default-document-library/3000-general-admission/3012---covid-19-vaccination-requirement-and-compliance.pdf?sfvrsn=4e9df3ba_2

Denver: https://www.ucdenver.edu/coronavirus

Exemptions vary by campus location/department.

Campus/Unit-Specific Exemptions:

• Anschutz Campus – Exemptions are allowed for medical or religious reasons.
• Denver Campus - Exemptions are allowed for medical, religious, or personal reasons.
• Consolidated/Central Services Administration – Will follow Anschutz policy on exemptions.

The University of Colorado Anschutz Medical Campus seeks individuals with demonstrated commitment to creating an inclusive learning and working environment. We value the ability to engage effectively with students, faculty and staff of diverse backgrounds.

Community Practice Division has an opening for a full-time University Staff (unclassified) Administrative Assistant II, Patient Services Representative – Orthopedics, Inverness position.

The University of Colorado Anschutz Medical Campus is a public education, clinical and research facility serving 4,500 students, and a world-class medical destination at the forefront of life-changing science, medicine, and healthcare. CU Anschutz offers more than 42 highly rated degree programs through 6 schools and colleges, and receives over $500 million in research awards each year. We are the single largest health professions education provider in Colorado, awarding nearly 1,450 degrees annually. Powered by our award-winning faculty, renowned researchers and a reputation for academic excellence, the CU Anschutz Medical Campus drives innovation from the classroom to the laboratory to the delivery of unparalleled patient care. Read CU Anschutz Quick Facts here.

Nature of Work:

Responsible for providing efficient, effective, quality customer service through a variety of duties including, but not limited to, patient check-in, registration, scheduling, exam preparation, outbound calling, and some referral management. Complies with established company policies and procedures, HIPAA Privacy Rules and University of Colorado School of Medicine Confidentiality Policy. Ensures clear and timely communication including patient appointment status to clinical department(s). Assists in overall department work that may include overflow from other departments and/or locations.

Position Responsibilities & Essential Duties:

Essential Duties:

• Acknowledges and welcomes patients and visitors; sets the tone for a positive experience
• Checks patients in and out for appointments, schedules follow-up appointments at time of discharge
• Verifies patient and insurance information, while accurately documenting necessary modifications into the Electronic Health Record (EPIC)
• Answers multiple phone lines in order to fulfill patient needs over the phone
• Monitors provider schedules daily to ensure that all open appointment slots are filled same day and schedules are free of roadblocks
• Reviews the Daily Appointment Report three to five days in advance for patient appoints to ensure referral accuracy
• Collects patient copays and balances drawer daily
• Prepares patient charts as directed
• Performs all other duties/responsibilities as assigned

Additional Responsibilities:

• Demonstrates responsibility and accountability for all reception, registration and front-end practices
• Maintains professional appearance and conduct at all times
• Demonstrates personal integrity, honesty and sincerity at all times
• Demonstrates excellence in customer service and satisfaction levels for internal and external customers; this includes regular review of patient survey information, responding to patient or provider concerns, and efficient resolution of RL events
• Establishes and maintains effective working relationships with leadership, physicians, and colleagues, addresses concerns in a forthright manner
• Effectively copes with faced-paced environment and typical job stressors
• Focuses self and others on achieving quality and financial outcomes in a responsive timely manner
• Provides vision and planning to meet goals; welcomes innovation and new approaches to reach new heights in quality and service
• Performs core responsibilities of position efficiently and effectively within parameters of organization policies, procedures and external governmental agencies
• Must be able to travel to alternate locations as assigned

Required Skills:

• Strong organizational and personal skills; must have strong work ethic
• Strong communication skills, both written and verbal
• Ability to maintain a positive attitude with clients, employees, and management
• Ability to work quickly – individually and as part of a team
• Ability to read, analyze, and interpret policies, documents, and regulations
• Must be detail-orientated and maintain excellent organizational skills
• Must be tech savvy (ability to understand, apply, and benefit from technology)

Other Required Skills:

• Ability to effectively communicate at all levels, to include physicians, leadership, and staff
• Ability to work within large, complex healthcare systems
• Ability to maintain confidentiality and communicate in person, by phone or in writing
• Ability to attest to computer proficiency and learn new computer applications
• Ability to keyboard/type, write legibly, and accurately record information
• Ability to analyze and interpret data
• Ability to organize workflow with particular focus on tracking patient care and improving patient flow
• Ability to maintain professional demeanor
• Ability to deal calmly and courteously with people
• Ability to deal with stressful situations
• Ability to manage time and work tasks
• Ability to finish tasks in a timely manner
• Ability to follow oral and written instructions and established procedures
• Ability to multitask efficiently and effectively while maintaining quality control standards
• Ability to maintain accuracy and consistency
• Ability to perform basic filing, office procedures and word processing
• Ability to adhere to all policies and procedures, including but not limited to standards for safety, attendance, punctuality, and personal appearance.
• Ability to work as an effective team member

Personal Relationships:

• Must be able to establish and maintain effective working relationships with providers, managers and colleagues
• Must be able to maintain a high level of adaptability and excel with interpersonal skills

Internal Contacts:

• Within Department
• Cross-departmental
• Physicians
• APPs
• Students
• Management
• Faculty
• Risk Management
• Safety & Infection Control
• Marketing
• Business Office

External Contacts:

• Patients
• Families
• Vendors
• Insurance Companies
• Regulatory Agencies
• Media
• Miscellaneous business partners, utilities, etc.
• Visitors
• Other healthcare agencies

Physical Requirements & Working Conditions:

The physical demands, work environment factors and mental functions described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications:

• High school diploma or GED
• 2+ years of patient/client-facing experience

Conditions of employment:

• Healthcare provider Basic Life Support (BLS) or certification within 6 months

*Combination of related education and experience may be considered.

Required: Applicants must meet minimum qualifications at the time of hire.

PLEASE NOTE: Candidates will be responsible for travel expenses related to the interview process and any relocation expenses, if applicable.

Preferred Qualifications:

• College graduate
• Understanding of patient registration and insurance processes
• Understanding of HIPAA practices and patient confidentiality
• Medical office experience
• EPIC experience
• MS Office experience
• Bilingual, Spanish-speaking

Salary and Benefits:

The hiring rate (or budgeted rate) for this position begins at $35,448 - $39,192 per year.

The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

The above salary rate represents the University’s good faith and reasonable estimate of the rate at the time of posting.

This position is eligible for overtime compensation.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.

Benefits: https://www.cu.edu/employee-services/benefits

Total Compensation Calculator: http://www.cu.edu/node/153125

Diversity and Equity:

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator.

The University of Colorado Denver | Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities and all veterans. The University of Colorado is committed to diversity and equality in education and employment.

The University of Colorado Denver | Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Special Instructions to Applicants: Required Application Materials: To apply, please visit: http://www.cu.edu/cu-careers and attach: 1. A letter of application which specifically addresses the job requirements and outlines qualifications 2. A current CV/resume 3. List of three to five professional references (we will notify you prior to contacting both on and off-list references) Application Materials Required: Cover Letter, Resume/CV, List of References Application Materials Instructions: Application Deadline: Applications are accepted electronically ONLY at www.cu.edu/cu-careers. Review of applications will begin immediately and will continue until the position is filled.

Job Type: Full-time

Pay: From $35,448.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Work setting:

• Clinic

COVID-19 considerations:
The University of Colorado has a requirement for COVID-19 vaccinations and full completion thereof by 9/1/21 or upon start date. Information regarding this requirement, and exemptions can be found at:

Anschutz: https://www.ucdenver.edu/docs/librariesprov

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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