Job description

Position description

• Has direct patient contact and frequent interaction with nurses, radiology techs, desk staff, door attendants, etc.
• Transport patients, visitors, and patient-related items in a safe and efficient manner.
• Provide detailed verbal communication to appropriate care team member as part of the handoff during drop off and pick up of patients which includes confirming patient identification.
• Functions independently and as a team member with minimal supervision and possesses knowledge in the use of a smart phone.
• Proper input and management of transport requests may be required via computer and/or with General Service dispatch via telephone. Safely operate multiple types of motorized patient transport equipment.
• Disinfect equipment after each patient use and request maintenance as needed. Perform wheelchair roundups to storage locations or designated floors.
• Employees in this role will stand and/or walk 10-12 miles per 8-hour shift and frequently push/pull patients up to 200 pounds and occasionally up to or exceeding 350 pounds.
• Transport patients who require the use of oxygen, intravenous pumps, wound vacs and/or other special equipment.
• Uses various medical equipment and partners with the healthcare team to ensure patent safety and an oxygen warning card is completed. Understands and adheres to the medical isolation precautions, protocols, and PPE requirements.
• Confirm these precautions with Epic information and a member of the patient’s care team.
• At the direction/assistance from member(s) of the medical care team, frequently perform lateral slide transfers with the use of a slider board and slider sheet to transfer patients to/from beds and/or stretchers and occasionally assist with hooking up/disconnecting ceiling lift slings. Provide patient and visitor assistance as necessary. Transport critical care patients requiring Nurse and/or Respiratory Therapist accompaniment. Monitor patient’s condition during transport when a patient care staff member is not accompanied.
• Be aware of the patient’s medical condition while in route. Recognize and monitor changes in the patient’s condition which may require a medical emergency call.
• Working hours may include days, evenings, overnights, holidays, and weekends with rotating days off. Staff may be required to attend meetings outside of normal work schedule and/or assist in the training of new employees.
• Minimum of 80 hours of on the job training is necessary to perform basic job functions.

Qualifications
Requires a high school diploma or equivalent and three years customer service experience required.

Additional qualifications
One year previous hospital, clinical or patient care experience preferred. Must be able to work independently and in a group setting with minimal supervision. Requires exceptional verbal communication skills as well as telephone and human relation skills to interact with patients, guests, and staff. Must communicate effectively in a professional and respectful manner during high-stress situations. Must be able to adapt to unpredictable and stressful situations, while maintaining a calm and pleasant demeanor. Strong problem-solving skills are necessary. Must be able to demonstrate exceptional initiative and a proven ability to quickly respond to customer needs in a fast-paced work environment. Basic computer skills are required, with proficiency in Microsoft Word and Outlook. Must be able to read, write, speak, and understand English.

Exemption status
Non-exempt

Compensation Detail
$19.01 - $26.45 / hour

Benefits eligible
Yes

Schedule
We are offering various schedules both full and part time with rotations and set schedules. Please inquire about the various shifts we have to determine if there is a work schedule that will fit your needs.

Hours / Pay period
40 - 64 hours every two week pay period

Schedule details
Shift Schedule Options:

Full Time - 64 Hours per pay period

Wednesday: off
Thursday: 10:30pm - 7:00am
Friday: 10:30pm - 7:00am
Saturday: 10:30pm - 7:00am
Sunday: 10:30pm - 7:00am
Monday: 10:30pm - 7:00am
Tuesday: off

Wednesday: 10:30pm - 7:00pm
Thursday: off
Friday: off
Saturday: off
Sunday: off
Monday: 10:30pm - 7:00am
Tuesday: 10:30pm - 7:00am

Part Time - 40 hours per pay period (every 2 weeks)

• 11:30am-8:00pm

Monday - Friday (Every Other Calendar Week)

OR

• Wednesday: OFF

Thursday: OFF
Friday: 9:15a-5:45p
Saturday: OFF
Sunday: OFF
Monday: OFF
Tuesday: OFF

Wednesday: 9:15a-5:45p
Thursday: OFF
Friday: 9:15a-5:45p
Saturday: 9:15a-5:45p
Sunday: 9:15a-5:45p
Monday: OFF
Tuesday: OFF

Job Types: Full-time, Part-time

Pay: $19.01 - $26.45 per hour

Benefits:

• 401(k)
• 401(k) matching
• Adoption assistance
• Dental insurance
• Disability insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Pet insurance
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Night shift
• Rotating shift
• Rotating weekends

Ability to commute/relocate:

• Rochester, MN 55902: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• patient: 2 years (Preferred)
• customer service: 2 years (Required)

Work Location: One location

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