RESTAURANT HOST/CASHIER
Job description
Adhere to any and all company and departmental policies, practices and procedures.
Contribute to a safe work environment, through compliance with established safety guidelines, identifying potential safety hazards, and reporting same to the appropriate person for proper resolution.
Maintain a professional departmental, company and community reputation.
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Responsible for initial cordial reception to the Guests upon arrival and the prompt courteous escort to a dining table.
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Responsible for receiving payment from Guests in a prompt and courteous manner.
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Responsible for answering telephones and making reservations, if required.
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Verifies reservations, if required, before seating Guests.
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Advises Guests of waiting time and recommend beverage outlets to Guests.
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Responsible for seating Guests according to established rotation procedure distribute menus and explain the food items.
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Attempt to resolve all guest complaints when possible or ensure that the Restaurant Manager/Shift Supervisor is immediately contacted to address the guest’s issues, concerns or request
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Assists in maintaining standards of health, safety, and sanitation.
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Maintain a good working relationship and provide daily detailed communications with the Restaurant Manager, the Food Shift Supervisors, Food and Beverages Leaders and other co-workers in producing a smoothly and efficiently run operation.
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Assists other restaurant personnel with maintenance (side work, opening/closing duties) as necessary.
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Responsible for maintaining a consistent, regular attendance record.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.
AGE and GAMING:
Gaming property – Must be able to obtain and maintain a gaming license issued by the Choctaw Gaming Commission.
High School diploma or GED is preferred. Previous cash handling experience and experience in using a POS (Point Of Sales) system is preferred.
Must be able to pass the Basic Math Test with 85%, must take the required testing identified for this position
Strong organizational and interpersonal skills required. C.A.R.E. (Controlling Alcohol Risks Effectively) certified before starting to work. All candidates must successfully complete the class and obtain a test score of 84% or higher.
Ability to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of guests or employees and one on one.
REASONING ABILITY:
PHYSICAL DEMANDS:
Essential responsibilities include moderate to heavy physical ability such as lift or maneuver at least forty (40) pounds, and standing/walking 100% of the shift. Perform position responsibilities and/or essential functions on slippery or wet surfaces. Bending, stooping and stretching of arms during assigned shift.
The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases to loud. When on the casino floor or other designated areas may be subjected to tobacco smoke.
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