About DXC Technology: We are a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We are DXC.

Responsibilities:

SAP Functional Support

• Identifies areas of improvements and proposed the improvement plans to the customers
• Provide solution to medium to complex requirements
• Manage and coordinate resolutions of change requests and/or projects that may involves system enhancements and training requests
• Recommends and implements changes or alternate paths based upon performance and metrics.
• Develops and makes presentations that could lead to expanded business opportunities.

Project Execution

• Support the transition team in ensuring that all technical knowledge is captured. Ensure that the site operation teams are fully trained to support the site infrastructure. Perform job shadowing and go-live preparations.
• Self-starter and independent in managing the tasks assigned.
• Proactive in proposing improvements to simplify processes.

Service Management and Continuous Improvements

• Review information, incidents, problems and analysis collected and escalated by Service Desk team. Perform additional analysis of incidents and problems. Resolve the incidents and problems.
• Escalate incidents and problems, as necessary, to the appropriate team or vendor, while actively retaining ownership of the incident on behalf of the users. Notify users of resolutions.
• Seek opportunities, develop, and maintain knowledge of business processes, and SAP applications functionality and configuration. Receptive to performance and developmental feedback.
• Deliver SAP Functional support work within agreed service levels and budgetary guidelines defined in the Service Level Agreement.
• Help with regular reviews and analysis of Problem Management data to highlight causes of frequent or high impact failures and suggest preventative action.
• Enter SAP application solutions into the knowledge database.

Education and Experience Required:

• Bachelor's degree in business administration, information technology, engineering or related field preferred
• 1 or more years of related working experience in SAP Support environment and/or SAP project implementation in the areas of logistics.
• Keep abreast with SAP technology advancements and developments and have the ability to understand and utilize new technology.
• Knowledge in the areas of SAP (SD, MM, PM, PP and WM)
• Knowledge in IS-Automotive (VMS and Warranty) will be an added advantage
• Experience in either SAP ECC and/or S/4 HANA
• ITIL v 4 certified will be an added advantage

Knowledge and Skills:

• Good personal computer and business solutions software skills
• Strong communication skills
• Good organizational skills
• Good creative, analytical and problem-solving skills
• Possesses technical and analytical skills in systems customization and configurations, forms and reports development on SAP applications.
• ABAP/4 development experience will be an added advantage.

Our Culture and Benefits

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

Our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.

We are an Equal Opportunity Employer

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognize it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.