We are Looking for a Customer Service Representative to:

• Answer incoming calls, confirm scheduled appointments
• Transfer calls to various departments
• Respond to and resolve voicemail messages, abandoned and missed calls from customers
• Respond to customer requests (email, webchat, text) resolving issues and promoting the brand
• Deliver call scripts with an authentic cadence; be clear, compelling and personable
• Adhere to the company's plan for resolving customer complaints quickly and favorably
• Maintain and update customer database with complete and accurate information.
• Make outbound scheduling and follow up calls to promote customer satisfaction
  
• Communicate with dispatch to ensure customers receive 5 Star Service
• Provide additional support to the team as needed

Our Ideal Candidate will:

• Make fans of Radiant by being a customer advocate
• Be professional and establish customer rapport, encouraging repeat business
• Have entry level customer service experience. Experience working in a call center is preferred.
• Be proficient with Microsoft Office or Google Suite. Experience with Customer Service Software. Experience with managing multiple software applications during the day.
• Problem Solve, have the ability to find a solution for or to deal proactively with work-related problems.
• Active Listen, have the ability to actively attend to, convey, and assist with the issues of others.
• Excel in a fast-paced, goal-driven environment.
• Be comfortable working fully remote, part time shifts (Details to follow)
• Be highly organized with exceptional follow-through abilities.
• Have excellent communication, both written and verbal. Have the ability to communicate clearly and concisely

What you can expect working with Radiant:

• Consistent weekly pay
• Pay Range: $17-$20 / Hr. Based on experience
• Schedule: Set schedule between the hours of 8:00 AM - 7:00 PM, totaling 20-25 hours. Flexible based on your availability and preference.
• Part Time, Full Time, and Seasonal positions available
• Fully remote position
• Company-provided computer, additional monitor, and headset.
• Employee discounts on Radiant plumbing + HVAC services {also extends for friends & family}
• Stability: We've been in business since 1999, and we're only getting better!
• Team-focused work environment
• Fun! We're a little goofy, and no one here is above a little "toilet humor" (Check out our Youtube page to see what we mean: https://www.youtube.com/channel/UCzF2rbAhD-3MpLMPg2RaxHQ)
• Community Focus: We are dedicated to serving our customers as well as the greater good by contributing to both local and global causes.
• Ongoing Professional and Personal Development Training Opportunities