Job description
Responsibilities:
Requirements
- Install, configure, test and maintain workstations, wired & wireless network, operating system, application software and system management tools
- Minimize downtime, provide immediate support and ensuring IT system function at its maximum
- Manage, monitor and tract IT equipment, software license, systems and infrastructure
- Develop, implement and maintain appropriate infrastructure to store, protect & disseminate data and information
- Continuously review and monitor system security and policy for improvement
- Liaise with vendors for problem resolution
Requirements
- A bachelor's degree in computer science, information technology, or similar.
- 5 years of experience as an IT support specialist.
- Exceptional ability to provide technical support and resolve queries.
- In-depth knowledge of computer hardware, software, and networks.
- Ability to determine IT needs and train end-users.
- Proficiency in IT helpdesk software, such as Freshservice and SysAid.
- Experience in documenting processes and monitoring performance metrics
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