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DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today…

DHL Express is hiring for a Senior BIT Project Manager. This role will be responsible for managing multiple projects running simultaneously across US NetOPS Clearance & Gateway portfolio to ensure on time, on budget, compliant and with quality.

Drive IT components in initiatives we deliver for DHL US Operations, and will own some parts of the US application landscape. Ability to. The individual must have strong customer concern management and issue resolution as well as customer facing abilities.

Implement technical solutions for eCommerce applications. Require strong understanding of DHL Express shipment manifest data formats, end-to-end manifest data flow from data generation to billing as well as detail understanding of DHL Express business processes, BIT, ITS and Solutions Support roles and responsibilities. Technical knowledge and skills to design and provide high transactions volume software solutions for customers.

Key Responsibilities:

• Manage US NetOPS Clearance & Gateway portfolio
• Deliver multiple large programs simultaneously using Waterfall or Agile program management methodologies
• Manage programs requiring coordination and communication with customers, Global, Region and Country groups
• Implement program management processes to provide product roadmap, change management, program status/updates and communications to all program collaborators
• Create business justification presentation to collaborators and management
• Provide impact assessment, collaborate on technical design and solutions with relevant parties, manage build/acceptance test stages from initiation to deployment/transition to support
• Manage internal and external vendors

Skills & Qualifications:

• Ability to lead and drive large programs across different business groups of customers
• Clear and concise program status communication to all partners
• Proactive risks and issues management to avoid impact to programs
• Manage hardware and software vendors
• Technical knowledge of DHL Express Global application portfolio
• Experienced Professional contributor with responsibility for an advanced area of work in the professional IT field
• BS/BA in related subject area and 6-10 years of experience in related field or MS/MA and generally 5-7 years’ experience in related field
• Professional certification required in some areas
• Attention to detail and data analysis skills a must
• Project Management experience a must
• Experience with writing business & technical documents

Employee Benefits & Incentives

DHL Express benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry. They include:

• Competitive Pay
• Bonus/Incentive Programs
• Retirement Savings – 401K with company match
• Medical, Dental, Vision, well-being programs
• Tuition Reimbursement
• Generous Paid Time Off – Starting at 4 Weeks (PT/FT)
• Paid Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Outstanding training opportunities
• Hybrid Working Schedule

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here:https://www.eeoc.gov/employers/eeo-law-poster

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.