Careers that Change Lives

The Robotic Surgical Technologies Unit sets the standard for Robotically Assisted Surgery (RAS) by creating innovative surgical products and services that focus on obesity and diseases and conditions of the gastrointestinal tract, lung, abdominal wall, and pelvic region.

Are you interested in driving as a critical enabler for Medtronic in achieving its bold ambition to become the global healthcare technology leader? We strive to expand global access to care and reduce variability through robotic and analytics solutions. Do you have what it takes? Join Medtronic’s Surgical Robotics Commercial PMO team, working to support the commercialization of our Surgical Robotics Platform.

You will join a world class team of diverse, talented commercial team responsible for further development and enhancement of the globally launched Robotic Assisted Surgery platform: https://www.medtronic.com/covidien/en-us/robotic-assisted-surgery/hugo-ras-system.html

The Senior Service Operations Engineer will report into the Global Robotics Service and Support, Service Operations organization. You will serve as a key role in pro-actively identifying issues in returned capital equipment and identify the repair path for each piece of equipment. You will work closely with the cross-functional groups to ensure that the issues are robustly investigated using core engineering principles.

This position is responsible for ensuring that root causes are correctively identified, proposing corrective actions that will eliminate failure modes, ensuring corrective action compliance with Quality and Regulatory requirements, and documenting your results in technical summaries. Additionally, the Sr. Service Operations Engineer will work with Post Market Vigilance to proactively identify any emerging trends and provide technical council to management about these trends and their risk to the business.

You will develop processes for the testing, rework, repair, and disposition of all Service Returned Material Authorization (RMA) products for the Medtronic Surgical Robotics Platform. You may perform service and repair of designated electronic or mechanical products in the most efficient manner, adhering to established quality standards. You may work with the site Engineering, Manufacturing, Quality teams, including the Complaint department to determine product failures. You will also be responsible for complying with all local and global policies and procedures.

Other areas of contribution include providing feedback to product development teams related to activities performed in failure analysis and repair. Support the design for service process by identifying areas of improvement and translating those into service requirements.

Impact patient outcomes. Come for a job, stay for a career.

A Day in the Life

• Analyze product failures, perform troubleshooting, identify root cause, and verify corrective actions.
• Aid in the development and improvement of failure analysis strategies and technical management efforts to identify and correct issues relating to device failures in the field.
• Set up and operate machines/equipment/fixtures needed to perform repair & testing processes.
• Effectively communicate and influence the outcome of a failure investigations in a high energy, cross-functional team and multi-site environment that includes R&D, Regulatory, Quality, Procurement, Supply Chain, Supplier Quality/Development and Manufacturing/Operations.
• Communicate failure analysis findings coherently and accurately to management and provide technical input to their decision-making processes. Communicate findings in thoroughly documented reports. Create and maintain a searchable database of technical summaries related to failure investigations.
• Identify and implement methods for tracking failure trends by collaborating with Quality Eng.
• Use statistical techniques to provide statistical evidence of root cause analysis conclusions.
• Understand the application of various failure analysis techniques and their relative advantages.
• Drive the development and manage the execution of complex experiments and tests (including writing and executing protocols) on existing product lines to qualify and investigate manufacturing issues, analyze results, make recommendations, and develop reports.
• Complete decontamination procedures on returned parts as needed, following all safety procedures and protocols.
• Train, coach, and guide lower level employees on more complex procedures and root cause analysis methodology.
• Be the subject matter expert in key fields related to the manufacture and repair of Class III medical devices.
• Perform other duties and responsibilities as assigned.
• Travel Approximately 30%.

Must Have: Minimum Requirements

• Bachelors degree required
• Minimum of 4 years of experience in the medical device industry with key technologies and processes related to the assembly and manufacture of Class II or III devices, or Master’s degree with 2 years.

Nice to Have

• Experience in leading and serving in a technical role for Failure Analysis or Reliability Engineering.
• Experience with a robotics platform or complex mechanical system.
• Extensive knowledge and understanding of principles, theories, and concepts relevant to engineering, especially product development, manufacturing engineering, and failure modes.
• Experience with a variety of software packages, e.g. JIRA, Agile, SAP, etc.

About Medtronic

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.

Physical Job Requirements

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to be independently mobile.
• The employee is also required to interact with a computer and communicate with peers and co-workers.
• Employee must occasionally lift and/or move up to 50 pounds.
• The noise level in the work environment is usually moderate.
• Typical office and lab working environments.

Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Learn more about our benefits
here
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This position is eligible for a short-term incentive plan. Learn more about Medtronic Incentive Plan (MIP)
here
.

The provided base salary range is used nationally in the United States (except in Puerto Rico and certain CA locations). The rate offered is compliant with federal/local regulations and may vary by experience, certification/education, market conditions, location, etc.