Description - External

Job Description

To bring Continuous improvement in Cash App processes and tasks by consistently doing data analysis and to execute and coordinate back office credit administrative tasks while ensuring the accounts receivable is up to date and reconciled with customer and banks in line with credit policies and guidelines.

• To ensure timely, qualitative and efficient processing of bank receipts, checks and cash transfer
• To guarantee effective allocation of payments, credit notes and adjustments to customer invoices
• To manage and process customer remittances advices
• To timely investigate payment related queries
• To investigate and resolve un-allocated & un-applied receipts; and contact customer if required
• To execute direct debit, refund, intercompany batches as required by collection treatment plans
• To post invoice and bank interfaces to ERP
• To execute timely end-of-month closing activities in line with guidelines provided
• To manage customer escalation up to closure of the issue
• To control credit exposure and ageing balances for cash accounts
• To coordinate any process dependencies with external parties
• To manage dependencies on billing interface
• To manage dependencies on banks
• To manage 3rd party countries relation and, coordinate issues resolution as required
• To manage dependencies with Financial Accounting and Cash & Banking
• Support UK transition-UK shift

Qualifications - External

Qualifications & Skills

• Education: SPM/Diploma / OR equal qualification
• Intermediate level of English knowledge (DPDHL Business Language) preferred
• Good telephone conversation/handling skills
• Good communication and conversational skills
• High customer focus and service orientation
• Advanced MS excel knowledge
• Previous Credit Admin experience (3 years and more)
• Sensitive to cultural specifics