Job description

Job Purpose:
To administers company's hardware, software and applications running either on-prem or in the Cloud. Plays a crucial role in IT landscape design, operations and ensuring the company's IT Systems are operational, up-to-date, and well protected from vulnerabilities. Supports Company’s users with requests, issues and inquiries related to Company’s IT Systems.

Qualification & Requirement:

• Bachelor’s Degree in Information Technology, Computer Science, or equivalent, with at least 2 years of relevant experience in related field.
• Problem-solving skills – To identify, evaluate, and implement workable solutions to complex problems.
• Ability to work independently with minimal supervision.
• Experience with Azure AD, Azure Exchange is an advantage.
• Ability to read and prepare project documentation, network diagrams.
• Knowledge of the IP networking, TCP/IP, HTTP, Rest API protocols.
• Good verbal and written communication skills.
• Able to start work immediately.

Main Responsibilities:

• Understanding and translating business requirements into systems configurations.
• Administering Server equipment in terms of hardware maintenance, firmware updates/upgrades, configuration.
• Administering System Software such as, but not limited to: Microsoft Active Directory/Azure AD, Exchange/Online Exchange, DHCP/DNS, Sharepoint, Windows Server installations.
• Preparing High-Level Design (HLD) and Low-Level Design (LLD) for any internal projects related to IT infrastructure.
• Checking HLD, LLD, technical designs and networking schemes prepared by the contractors, to ensure that they are followed correctly during IT projects implementation.
• Liaises with contractors and other professional staff during IT projects implementation and 3rd party integration.
• Provides technical advice and solving problems related to IT infrastructure within the Company.
• Performs proactive/reactive maintenance/updates/upgrades or IT service change as per Company’s Change Management Policy.
• Troubleshoots and resolves Company users IT-related issues ensuring proper service request queue management.
• Troubleshoots and restores IT services as per Company’s Incident Management Policy.
• Contributes to budget (CAPEX/OPEX) planning process in terms of SW/HW/licensing forecasting.
• Ensures that health and safety and sustainability policies and legislation are adhered to.
• Supports Company’s users with requests, issues and inquiries related to Company’s IT Systems.
• Adhering to the Company’s IT policies and suggesting improvements to ensures the efficiency of the policies.
• Achieves targets set by line manager within guidelines established by the COO.

General Responsibilities:

• Drive and champion the Company’s Corporate Governance, Corporate Vision and Mission, and Corporate Objectives
• Encourage and promote a healthy working culture with a sense of high integrity and good work ethic.
• Provide relevant support to the team from time to time as instructed by the Superior and/or Management.

We are a fully licensed operator for the whole of Malaysia, based in Kuching holding three licenses awarded by the Malaysian Communication and Multimedia Commission (MCMC/SKMM) namely; Network Facilities Provider (NFP), Network Service Provider (NSP) and Application Service Provider (ASP). These licenses are the required enablers for us to become a key telecommunications service provider in Sarawak, providing a solid base on which we build our global ambition.

We are a private company fully owned by our Sarawakian investors, with strong support from the government and the Sarawak Multimedia Authority (SMA).

A dynamic and growing team combining young and experienced professionals, with a blend of internationally experienced experts, based out of our offices in Kuching, Sarawak.

Website: https://www.irix.my/
Recruitment Email: jobvacant@irix.my
Bachelor's or Equivalent

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