Job description
Your mission is helping others.
Your passion is customer service.
Life Protect 24/7 is an inbound call center searching for self-motivated, high performing individuals with a desire to advocate for others, challenge themselves, become leaders in providing a world class customer experience and solidifying relationships with our customer base. If this sounds like you, you are a great candidate for our Technical Support Advisor position.
How do you do that?
You will receive calls from current customers about our product and service – a medical and security alert system that goes wherever you do. A service that helps rescue over 4,500 individuals every month.
Other responsibilities include:
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Handling cancellation calls by listening to the customers concerns and providing solutions to retain the customer
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Handling customer questions, inquiries, and complaints in a professional manner
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Identifying and reporting escalated issues and complaints to management
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Processing cancellations and returns
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Offering savings opportunities and switching the form of payment when applicable
What we offer:
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Competitive Pay
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Paid Training
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Paid Time Off
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Medical, Dental, Vision, AD&D, and Life Insurance
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HSA Options
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401k with Company Match
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Employee Development Program
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Employee Product Discount
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Beautiful Call Center Work Space
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Convenient access to walking trails and Norfolk Premium Outlets
What you offer:
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Must be at least 18 years of age
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High school diploma or equivalent
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Willingness to learn (prior medical device experience not necessary)
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1-2 years of customer service and retention in a contact center, service industry, or retail sales
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Strong communication skills (verbal, written, and interpersonal)
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A patient, customer focused approach with adaptability to new situations
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Ability to multitask, prioritize and manage time
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Motivation, and desire to achieve powered by YOU!
Pay: $14-$15.50/HR
Schedule:
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Monday 9am-7pm
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Tuesday-Friday 10am-7pm
Every other Saturday 9am-5pm
If this sounds like the spot for you, and you meet our qualifications, we invite you to apply and bring your skills and charisma to our table.
We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. We are an E-Verify company.
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