Job description
- Second line service desk support on Microsoft 365 and other technical inquires
- Escalate to Microsoft and/or installation vendor to investigate the problem
- Perform maintenance and improvement on Microsoft 365
- Manage license, account, authority and inventory of accounts
- Perform version control and verification when upgrading the Microsoft 365
- Maintain the internal portal site by creating and updating the site with Sharepoint
- System monitoring and troubleshooting on Microsoft 365
- Respond to security issues related to email, such as when receiving targeted attack emails
- KPI setting, analysis and report the results
- Collect and disclose information from Microsoft, such as new functions and specification changes
- Maintenance and update of user manuals, FAQs and chatbots
- Conduct training for new users
We recognize that businesses of all sizes and maturity can go through considerable changes for a variety of reasons. Hence, our MISSION as recruitment company that can work across multiple industries and support all types of businesses with PEOPLE SOLUTIONS.
Bachelor's or Equivalent
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