Job description

Be the first point of contact for our customers with troubleshooting complex web and
networking issues 24/7.

• Work closely with cross-functional teams to coordinate problem resolution.
• Manage the status of resolution for all support cases, ensuring issues are resolved accuratelyand

in a timely manner.

• Evaluate customer needs to suggest upgrades or additional features.
• Record and maintain knowledge collected from each issue in a central location.
• Other duties as required.

Minimum Requirements

• Diploma or University degree in Computer Science, Computer Engineering, Information

Technology, Internet Security, or related discipline.

• Domain experiences desired: Linux/UNIX, Internet Technologies (TCP/IP, DNS, HTTP/HTTPS, HTTP

Header, SSL/TLS), Cloud/Internet Security, Media Delivery Solutions and Hosting Infrastructure

• Experience in a customer-facing role within a Cloud, Broadcast/Digital Media Delivery Industry,

or Internet services industry will be advantageous, ideally with direct exposure to
troubleshooting technical issues.

• High degree of analytical and problem-solving skills.
• High degree of organization, attention to detail and an ability to multi-task.
• Required language(s): English and Mandarin.
• Must be able to work in rotating shifts.

FirstWorks Group is a young and rapidly growing workforce solutions firm in Malaysia. Our vision is to be the advisor of choice among our clients seeking talents and counsel for all their hiring needs. We also deliver services, insight and advice that enable our clients to win in the changing world of work.

We have wide and in-depth experiences in contingency staffing, payroll services, search and selection. Our team have worked hard over the years to establish trusted relationships with hundreds of employers across numerous practice areas, and have amassed strong candidate databases.

Placing qualified candidates into the right positions with the right companies is the heart of our business. We are diligent when defining the position specification, to ensure we assemble a team of consultants with the subject matter, functional and regional expertise to support the engagement. Our team draws on its high-level professional networks and industry knowledge to give it a broad reach in identifying potential candidates.

Our team has in-depth experiences in serving clients across a range of industries, from multi-national corporations to medium-sized businesses and entrepreneurial start-ups. Our customized driven approach ensures focused personalized attention while virtually eliminating excessive off limits restrictions associated with multi-office firms. Backed by over 30 years of experience, our team will simply make it WORK for you.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5

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