Job description
As a Viewer Experience Advocate, you will be the first point of contact for viewers and a critical brand ambassador. The right person for this role is enthusiastic at addressing our customers needs and ready to take on new challenges. If you are someone who enjoys delivering world class customer service, then this is a great role for you.
Job Responsibilities:
- Viewer Experience Advocates will assist viewers through phone and/or chat about account management, billing issues, content and basic site and application navigation.
- Provide account and application support to our viewers, specifically with regards to software functionality and troubleshooting of system configurations and network settings.
- Give accurate and real-time responses to viewer inquiries.
Job Requirements:
- Experience using Windows Operating Systems, Microsoft Excel, Word and Google Docs.
- Excellent typing, phone, and computer navigation skills.
- Able to work on weekend and public holiday
- Good comprehension and documentation skills.
- Ability to navigate the Internet, email, and Instant Messenger.
- Familiarity with digital streaming services and devices.
- Have a positive, can-do attitude.
- Accommodate the needs of our viewers or our team.
- Strong time management skills to ensure productivity in alignment with department standards
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