Account Specialist

Who We Are: Established in 1979 with only 800 square feet of space, HIS Innovations Group has grown into our 72,000 square foot facility and will continue innovate and grow both within the US and abroad.

HIS Innovations Group is an ISO9001:2015 certified, premier manufacturer and distributor of custom and off-the-shelf stainless-steel components and systems. These products are used in high vacuum (HV) and ultra-high vacuum (UHV) systems within a variety of industries, including semiconductor, biopharmaceutical, aerospace and defense, national research laboratories, and others.

Why Join our Team?
We design and manufacture innovative, integrated solutions through the minds and hands of our world class team.

• We are Safety driven
• We deliver Quality
• We operate with Integrity
• We are Accountable to each other and our partners
• We are always Innovating
• We win and have Fun

What You Will Do:

As an Account Specialist, you will work with customers to ensure a smooth process from enquiries, quotes, orders, shipping, delivery, and follow-up. You will demonstrate excellent customer service and professionalism to both internal and external customers. You will develop leads and seek opportunities to present additional products to current customers.

What’s in it for You:

• Communicates with customers, makes outbound calls to potential customers, receives incoming calls, and follows up on leads
• Understands customers' needs and identifies sales opportunities
• Answers potential customers' questions and sends additional information as necessary
• Keeps up with product and service information and updates
• Explains features of products and services
• Stays informed about competing products and services
• Qualifies leads from digital campaigns, conferences, references, tradeshows, and the like
• Upsells products and services
• Works with managers to determine pricing structures for quotes
• Works with production and warehouse as necessary
• Enters orders into database management system

What You Need to Have:

• A reputation for taking initiative, setting goals, and getting things done
• The ability to efficiently manage and organize several projects at one time
• Exceptional verbal and written communication skills in person, on the phone or via written correspondence
• Self-motivated, self-directed, and a team player spirit
• Ethical conduct

Education and Experience:

• High school diploma or equivalent required
• 2+ years’ inside sales experience (incoming call preferred)
• Experience with Global Shop Solutions a plus
• Proficient with Microsoft Office Suite

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

Perks:
As an employee of HIS Innovations Group, you will enjoy a variety of benefits, including Health Care, Dental, Vision, Life Insurance, Short-term and Long-term Disability, Health Savings Account, Flexible Spending Account, 401(k) with company match, Paid Time Off (PTO), and a casual work environment.

Location: HIS Innovations group is located in Hillsboro, Oregon and is just 10 minutes west of Downtown Portland. Choose your outdoor adventure; from cycling, water recreation, farmers markets, golfing, hiking, wineries, breweries, and arts/culture. Hillsboro is connected to Portland's Max train system, allowing you to bypass the traffic and zip to downtown Portland or the airport in a breeze. Hillsboro is also home to many events and festivals, as well as the annual International Air Show and the Single A Minor League baseball team, the Hillsboro Hops.

HIS Innovations is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Hillsboro, OR 97124: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• B2B sales: 1 year (Required)
• Customer service: 2 years (Required)