Administrative Asst III - The Texas Health and Human Services Commission (HHSC) seeks highly qualified candidates to fill the Community Care Services Eligibility (CCSE) Administrative Assistant III position within Community Care Services (CCS) Division. This position provides administrative assistant for the CCS, CCSE Office. Responds to telephonic inquiries from individuals seeking and receiving HHSC services or other agency services, legislators, stakeholders, and other interested parties. Makes travel arrangements; prepares travel vouchers; schedules meetings and rooms; orders supplies; answers telephones; distributes mail; and works on special assignments. Facilitates written and verbal communication to and from the managers within CCSE. Communicates with all levels of staff within the agency and with external entities, including other state and federal governmental agencies, consumers and consumer advocacy groups, and a diverse group of stakeholders. Performs coordination and liaison functions for a wide range of issues and activities. Researches, prepares and presents a broad variety of complex reports, correspondence, presentations, and other documents related to programs administered by HHSC. Manages and/or coordinates special projects on behalf of the managers of CCSE. Supports the CCSE Director for all CCSE State Office administrative duties. Supports the CCS Associate Commissioner as needed. Provides administrative assistance in coordination of activities and work schedules impacting all CCSE. Supports other CCSE activities regarding internal and external communications. Tracks administrative assignments and assures responses to action items for managers within CCSE.

Essential Job Functions:
Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

Responds to telephonic inquiries from individuals seeking HHSC services and individuals receiving CCSE services, legislators, stakeholders, and other interested parties. 10%
Manages designated electronic files, i.e. maintains online files of communications sent to division staff statewide. 15%
Facilitates written and verbal communication to and from the CCSE Office with all levels of staff within the agency and external entities including other state and federal governmental agencies, individuals, stakeholders, and advocacy groups. 15%
Composes, prepares, and proofreads correspondence, forms, reports, presentations, or other documents (for example, letters, memos, travel or purchase vouchers, job announcements) using a personal computer. 15%
Coordinates and tracks assignments on an intermediate level for CCSE Office managers and coordinates all activities for the CCSE Director. 15%
Establishes controls and priorities, analyzes intermediate problems, and resolves or escalates issues/problems as appropriate. 10%
Performs coordination and liaison functions for a wide range of issues and activities. 10%
Researches and prepares a broad variety of reports, correspondence, presentations, and other documents related to programs administered by HHSC. 10%

Knowledge Skills Abilities:
Knowledge of generally accepted office procedures.
Ability to compose and produce correspondence and other documents.
Ability to work independently.
Ability to perform detail work.
Ability to organize workloads.
Ability to set priorities and meet deadlines.
Ability to assume a variety of responsibilities.
Ability to maintain confidentiality.
Ability to exercise tact and courtesy.
Ability to meet and work with the public.
Ability to communicate orally and in writing.

Registration or Licensure Requirements:

Initial Selection Criteria:
At least two years’ experience in administrative procedures.
At least two years’ experience composing, producing, and proofreading documents.
At least two years’ experience working with personal computers composing emails, developing spreadsheets, and Word documents.

Preferred:
Experience with HHSC travel policy and procedure.

Additional Information:
This position can be housed in Austin or Waco, and may be eligible for telework.


MOS Code: Note: Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to: 42A, YN, 0111, 3A1X1. All active duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information see the Texas State Auditor’s Military Crosswalk at http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx.

MOS Code:
42A, YN, 0111, 3A1X1

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