Job description
Job Description (Vymo App Level-2 Application Support Engineer)Job Responsibilities:
- To support/maintain the features developed by internal team to communicate to Vymo system.
- To understand the current E2E business process flow and system integration.
- To liaise to Vymo team for Vymo system related issue.
- Gather and analyze business/product requirements translate them into technical design or specifications.
- Receiving production incident tickets assigned from Service Desk to do issue analysis from Level-2 perspective.
- Provide the workaround solution to Service Desk for retore the service in timely manner.
- Collaborate with development team (Level-3) to ensure business requirements are met. Close follow-up on progress of development and ensure defect fixing is done.
- Review existing processes and workflows to provide recommendations for improvements.
- Deliver on BAU tasks such as resolving incidents and fulfilling user requests.
- Production support on troubleshooting and maintaining application health.
Bachelor / Master degree, major in Computer Science or Information Technology.
Fresh Graduate are encouraged to apply
DB skill with proficiency in writing SQL queries and working with SQL Server.
Experience by using ITSM tools like Service Now and JIRA.
Familiar with ITIL process such as incident management, problem management and change management.
Understanding ITSM.
Good English oral communication skills is the mandatory
AIA is the largest independent publicly listed pan-Asian life insurance group – with a presence in 16 markets across Asia-Pacific. For more than a century, AIA has strived to make a significant, positive impact for our customers and communities across Asia. As we look to the future, this commitment is reinforced by our Purpose: to help millions of people live Healthier, Longer, Better Lives. Our Purpose guides the decisions we make and the actions we take as an organization - empowering and enabling people to understand and manage their health, while meeting their long-term savings and protection needs.
In order to serve the technology needs of the entire AIA group of companies, we had established in 1994 a wholly owned technology services subsidiary in Guangzhou, China. Over the past 28 years, we have grown our headcount to more than 2,500 technology professionals and expanded our presence across China to Beijing, Guangzhou and Chengdu. We are extremely excited to most recently include Kuala Lumpur, Malaysia as our newest technology services centre which represents our first technology centre established outside of China.
Bachelor's or Equivalent
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