Job description
Job Function
Education/Experience
- Report and documents all information according to the format following internal ticket management procedures strictly.
- To act in a professional and efficient manner in handling all inbound and outbound call, emails and faxes
- Handle customer’s enquiries and requests following the latest update details communicated
- Managing existing customers requests –data update, transfer, account renewal, transfer, sold replacement, migration, troubleshooting and complaint management
- Resolves product or services problems by identifying the exact problem, determine the root cause, explain and offer appropriate fix, escalate and expedite on correction action and follow up closely to ensure resolution fix end to end
- Assist installers to register, test and activate a new account in system
- Manage alerts involving theft, crashes-call request and Stolen Vehicle Recovery following strictly the guidelines from superior.
- To undertake any ad-hoc duties assigned by the Supervisor and/or from the management from time to time.
- Must be able to work on shifts as scheduled.
- Posses a minimum diploma/degree or its equivalent in any discipline
- At least 1-2 year(s) of working experience in a customer oriented industry-telemarketing, customer service or help desk.
- SPM can be considered with at least 3-4 year(s) of working experience
- Good communication skill in English and Bahasa Malaysia. Ability to speak in Mandarin an added advantage.
- Excellent work attitude with good time management
- Able to learn quickly and motivated
dudleyanddudleyllc.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, dudleyanddudleyllc.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, dudleyanddudleyllc.com is the ideal place to find your next job.