Job description

Thorntons is hiring Guest Service Representatives for all Nashville and surrounding locations!

Apply online at www.mythorntons.com/careers and

Call Matthew at 502-438-7959 to schedule an interview.

Thorntons strives daily to be our guests’ favorite place to stop when they are on-the-go. Our team-based, high-energy culture is a combination of entrepreneurial spirit and core values centered around our guests. The Guest Service Representative is responsible for delighting Thorntons guests with prompt and courteous customer service, maintaining retail merchandise, and supporting store goals and initiatives. In this role you will support our cashier, retail, and customer service efforts.

Guest Service Responsibilities (cashier, retail, and customer service)
Ring all sales as discussed in the operations procedures
Assure proper sale and accounting of money orders/lottery during shift
Ensure that the Store Management is made aware of all sales, cash, or operating discrepancies
Accurately account for price overrides, store use of merchandise, voids, returns and waste
Keep coolers, fast lane merchandise, store shelves, and displays fully stocked and fronted
Clean and maintain equipment and ready high-margin products such as coffee, fountain drinks, etc.
Clean windows, floors, shelving, counters, gas pumps regularly, and restrooms
Advise store management of any maintenance or safety problems

Requirements-
Ability to complete a pre-employment criminal background check
Excellent customer service skills
Be flexible and able to multitask in a fast paced environment
Willing to work a flexible schedule including days, evenings, weekends and holidays

Guest Service Representatives will also enjoy the following benefits!

FREE Shift Meals and Dispensed Beverages Health, Dental and Vision Benefits 401(k) with company match Team Member Referral Bonuses Paid time off Team Member Discounts Opportunity for growth OWN Your Career with us!

We are committed to caring for our Team Members during this uncertain time.
We have established the Thorntons Coronavirus Hotline for illness, exposure and travel reporting and advice. Our qualified Hotline Team guides Team Members through the process, including providing access to a virtual doctor for consultation and treatment, if needed. If a Team Member does not have medical insurance, Thorntons will pay for the consultation. And if a Team Member needs to be off work for a COVID-19 related illness, he/she may qualify for our newly introduced extra paid time off benefit.

We have had success with candidates that have held positions in industries or roles such as customer service, cashier, restaurants, fast food service, kitchen, cook, server, full service, grocery, retail, hospitality, and beverage.

Job Types: Full-time, Part-time

Pay: $17.25 per hour

Benefits:

• Employee discount
• Flexible schedule

Weekly day range:

• Monday to Friday
• Weekend availability

Work Location: In person

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