At Toll, we do more than just logistics - we move the businesses that move the world. Our 20,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 25 countries, and a forwarding network spanning 150 countries.

As a Centre of Excellence in Penang, we take pride in providing shared services that Toll’s entire network depends on daily. As our CoE grows, we enjoy more opportunities to take on exciting and diverse challenges to progress even further, always supported to learn, develop, and expand our knowledge. In a fast-paced environment, we are energised by our culture, which is caring, inclusive and welcoming. United in our purpose, we collaborate well as a team, continuously improving how we deliver for our internal and external customers. We appreciate the safety, security, and stability that our work brings and feel valued knowing that as our business grows, we all grow together

The role:

We are looking for an experienced Business Process & Optimization (BPO) Manager to join our Centre of Excellence (CoE), in Penang, Malaysia. Lead with approachability. Inspire and build relationships.

As a Business Process & Optimization (BPO) Manager, you will:

• Ensures process excellence and performance improvements through structured and logical approach.
• Work closely with CoE stakeholder and relevant division / country stakeholders in a collaborative manner to ensure smooth delivery of timely and quality outsourced services, including operational and risk issues
• Ensure that contractual requirements like Service Level Agreement (SLA) and Key Performance Indicators (KPIs) are met and achieved by CoE
• Implement the Performance Management Framework which includes monitoring, reporting and resolving key issues and incidents that may affect or reflect performance of CoE. Ensure adequate measures and checks to ensure outsourced tasks are performed in accordance to business needs
• Implement and Drive projects / initiatives towards increasing productivity and efficiency within CoE.
• Monitoring, reviewing & supporting compliance, risk management and operational finance activities to support business in upholding proper corporate governance and compliance of the Company through CW1.

About you:

To be successful in this role, you will need:

• At least 8-10 year(s) of working experience in freight forwarding
• Excellent knowledge of CW1, freight, customs procedures
• Experience dealing with internal/external stakeholders
• Required skill(s): Exposure to Six Sigma, Quality Tools / Techniques
• Strong communication skills across all hierarchy levels within the organization
• Strong on Data Analysis.

Be Connected:

With a bold vision and innovative drive, join our 20,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. Join us and take pride in building relationships that matter, because being connected is at the centre of what makes Toll great – it’s what makes our possibilities endless.

Toll embraces and celebrates a variety of cultures. We continue to build a business that reflects the values of equality, built on the knowledge and understanding that everyone is welcome including the First Nations Peoples and those of all ages, genders and abilities.

If this sounds like the opportunity you are looking for, apply now or for more information contact shamini.aruldass@tollgroup.com.

To find out more about us visit www.tollgroup.com/careers

You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.