Job description

Role: COTS Software Engineer Specialist

Location: West Peachtree NW Atlanta, GA 30308

Work Arrangement 100% Remote

Description:

COTS Software Engineer Specialist for the commercial-off-the-shelf COTS Applications Operations team within the GDOT

Requirement Description:

As a COTS Software Engineer Specialist for the commercial-off-the-shelf COTS Applications Operations team within the Georgia DOT you will provide technical support, development, troubleshooting, and issue resolution with cots applications primarily developed on the .NET framework and Java. You will work closely with clients, end-users, Product Software Engineer Specialist members, and product support vendors to ensure the successful delivery of high-quality support services. Functional areas with cots applications are all aspects of the business: contract management, invoice management, permit processes, emergency operations, and management, and others.

Key Responsibilities:

• Provide technical support and troubleshooting for COTS applications with technologies such as .NET and

Java

• Ability to build and run applications from source control repositories, understand technical documentation

provided by vendors, find the root cause of issues, and add to backlog Sprint list for release fixes.

• Assist in fixing bugs for release when assigned. Escalate bug issues that require additional resources and

major changes to the application to the team lead/supervisor and project manager. Document findings and the

root cause of the problem and meet with the assigned product vendor support to provide conclusions.

• Analysis of updates, business requirements, and enhancements between COTS applications with the

assistance of a Software Architect and Database Architect when assigned.

• Knowledge of SQL statements in SQL Server and Oracle to analyze issues reported in the application.

• Provide SQL statements for applications with backend support tickets and follow up database standards for

the approval cycle for the team lead, database team, and architects.

• Work with the assistance of architects and DevOps when assigned.

• Troubleshoot, document, and resolve cot software issues and bugs.

• Analyze, resolve, document, and track support tickets and issues in a ticketing system, add comments, and

communicate with the users on the resolution completion.

• Required skills to work with vendor support teams for additional assistance or during the deployment.

• Communicate effectively with clients and stakeholders regarding technical issues and solutions.

• Perform routing validations and monitoring of cot applications.

• Assist with System Operations Team in deployments.

• Participate in database, software, infrastructure upgrade analysis, validation, and deployments.

• Participate in server upgrades for Business Continuity and Disaster Recovery (BCDR) in the organization’s

private cloud infrastructure using the VMWare vSphere Metro Stretched Cluster (MSC).

• Follow the Information Technology Service Management (ITSM) processes used within the organization

(Incident > Problem > Change) in ServiceNow (Ticking system).

Required Qualifications:

• Bachelor's degree in computer science, Information Technology, or a related field

• 5+ years of experience in development, software support, or related role

• Strong knowledge of the .NET framework and related technologies

• Experience with Oracle and SQL Server databases to perform queries

• Excellent problem-solving skills and attention to detail

• Strong communication skills and ability to work collaboratively with clients and team members

• Experience writing knowledge base articles to support custom applications

• Developed applications in .NET technologies with Kendo UI Telerik, Web API, REST API, JSON, SQL DB,

Oracle database, XML, and HTML5

• Experience with the ServiceNow ITSM system is preferred

Job Type: Contract

Salary: $40.00 - $43.00 per hour

Schedule:

• 8 hour shift

Application Question(s):

• How many years of work experience do you have with providing Level 1 and 2 Technical production support and operations?

Experience:

• Level 1 and 2 Technical production support and operations: 4 years (Preferred)
• development, and testing of Enterprise IT Applications: 4 years (Preferred)
• Custom Built, COTS, or Third-Party software APIS: 4 years (Preferred)
• creating technical support documents and guides: 3 years (Preferred)

Work Location: Remote

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