You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way.

When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Role & Responsibilities:

• Deliver world-class customer service to our valued Singapore Corporate Card Members, Program Administrators as well as small business owners
• Interacting with customers via multiple channels (phone and emails)
• Build meaningful relationships with our Customers through a consultative approach, understanding their current and future needs, providing first contact resolution and negotiating a positive outcome for the Customer and American Express
• Responsible for strengthening customer relationships and adding value to the overall service we provide to our customers
• Meet and exceed quality goals, compliance regulations and productivity targets
• Navigate computer systems and applications to service our Customers, and enable them to get the most from our online and digital platform

Preferred Skills:

• Excellent fluency in English (both written and verbal)
• Fluency in Mandarin will be an added advantage for Singapore market
• Display a passion to serve by delivering outstanding service in every interaction with our Customers
• The ability and resilience to work in a fast-paced and dynamic environment as well as multitask, using multiple systems and digital tools to service our Customers
• Assertiveness to handle difficult conversations
• Critical, analytical and forward thinking with problem-solving skills, and strong attention to detail
• Self-sufficient and self-motivated to work in a virtual environment

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Additional Details:

• Operation hours between 8.30am to 7pm (Monday- Friday)
• Location: Menara Prestige, Jalan Pinang, Kuala Lumpur.
• American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives
• At American Express’ discretion this position may be work from home and adjusted back to “in office” at any time

Why American Express?
There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.