Customer Sales Professional - Rail Customer Service
Job description
Siemens Mobility Customer Services continues to grow, and we are looking for our next Customer Sales Professional. Siemens Mobility Customer Services provides support for Rolling Stock and Rail Infrastructure across North America. We provide a wide array of services from spare parts and vendor managed inventory concepts to long term maintenance and support contracts and exciting digital offerings. Our goal is to provide services to ensure mobility systems run constantly, efficiently, reliably, and sustainably.
- Lead liaison to customer parts organization and responsible for delivery of excellent service to Siemens customers
- Deploys detailed knowledge and expertise about the organization's Service offering, related products and application domain to improve either business operations (e.g. parts services) and/or strategic innovations (e.g. Service offering / portfolio innovation).
- Maintains a close interaction with various management functions.
- Supports acquisition activities with detailed technical knowhow on complex issues.
- Adheres to and enforces the organization's internal processes and rules as well as public standards and regulations.
- Prepares, reviews and books customer orders / revisions to orders.
- Reviews customer orders and checks consistency and completeness in cooperation with all involved stakeholders on both customer side and Siemens' sales or project management organization.
- Initiates sales orders / purchase orders to vendors according to customers' requirements.
- Ensures timely shipment / billing of equipment.
- Interfaces with factory and product / marketing groups to resolve configurations and technical changes.
- Evaluates and monitors profitability for sales orders in backlog.
- May determine discount rates applied at time of sale.
- May resolve issues related to transaction quality.
- May sign off on small / non-bids and proposals (Bid Manager).
- May also validate/endorse the technical solution in small countries.
Organization: Siemens Mobility
Company: Siemens Mobility, Inc
Experience Level: Early Professional
Full / Part time: Full-time
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
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Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.
Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.
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