Job description

Toll Group

Job Description

Position Title: Customer Service Officer
Division: Global Shared Services Penang

Location: Penang, Malaysia Department: Operation

Reports to (position): Manager - TGF GSS Penang

OVERALL PURPOSE OF THE JOB

The position will be responsible to enter data from various source documents into the in house system for storage, processing and data management purposes.

PRIMARY DUTIES & RESPONSIBILITIES

• Enter data according to Standard Operating Procedure
• Respond to queries for information and access relevant files
• Record information into Cargo wise 1
• Check completed work for accuracy
• Proactively communicate with customer via email
• Keeping sensitive customer or company information confidential
• Explore process improvement through Continuous Improvement initiative

SKILLS ESSENTIAL TO THE JOB
Technical

• Proven data entry working experience
• Familiarity with MS Office
• Typing speed and accuracy
• Proficiency in both spoken and written English
• Attention to details and accuracy

ESSENTIAL PERSONAL ATTRIBUTES
(Demonstrated in previous roles and the individual’s career track record).

• Desire to learn and grow
• Flexibility of thought and action
• Sound integrity and disciplined
• Ability to work with others in a collaborative team environment as well as independently
• Ability to take responsibility and ownership of tasks and projects
• Willingness to share ideas and knowledge
• Customer orientated, good people skills and able to work with people at all levels.
• Good motivation, team building and influence skills
• Able to work independently and under pressure with minimum supervision

Job Types: Full-time, Fresh graduate

Salary: RM2,000.00 - RM2,400.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Schedule:

• Day shift

Supplemental pay types:

• Overtime pay
• Performance bonus

Ability to commute/relocate:

• Bayan Lepas: Reliably commute or planning to relocate before starting work (Required)

Education:

• STM/STPM (Preferred)

Experience:

• Data entry: 1 year (Required)

Language:

• English (Required)
• Bahasa (Preferred)

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