Job description
1. Primarily in handling inquiries pertaining to orders, payments, shipping, vouchers and etc from both sellers via live chat2. To provide first contact resolution according to standard operating procedures (SOP). In the event of non-First Call Resolution, you are expected to follow up and provide response back to the users.
3. Update case details accurately and appropriately.
4. To ensure you meet the pre-set KPI in terms of timeframe, first contact resolution rate email/chat response rate customer satisfaction score & etc.
5. Communicate with stakeholders
6. Maintain high accuracy in information when communicating with Shopee users
7. Any task assigned by supervisor from time to time.
8. Able to work at Seksyen 32, Shah Alam
E commerce warehouse fulfillment and E Commerce Trading
STPM / A Level or Equivalent
dudleyanddudleyllc.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, dudleyanddudleyllc.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, dudleyanddudleyllc.com is the ideal place to find your next job.