Job description

Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Maintain basic knowledge of client products and/or services
Prepare complete and accurate work including appropriately notating accounts as required
Participate in activities designed to improve customer satisfaction and business performance
Offer additional products and/or services
Track, document and retrieve information in call tracking database
Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Mission Statement:
We will be the greatest customer engagement services company in the world, rich in diversity and talent.

Operating Philosophy:
Visibility- Allows us to quickly see and address problems and opportunities.

Velocity- Helps us quickly adapt to change in the marketplace and our clients’ businesses.

Value- Lets us work with the intention of contributing to the company’s success.

SGCS Malaysia Sdn Bhd has been operated from 23 Dec 2013. We have more than 1000 employees and supporting few clients globally. Our business was process outsourcing/ call center, which we work for our client and provide job opportunity to a lots of peoples. We are supporting more than 20 languages from all over the world.

Thank you.
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent

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