Customer Service - Donor Care Assistant
Full Time
Kuala Lumpur
Posted
Job description
Position : Customer Service - Donor Care Assistant
Tenure : 1 year contract (Renewable Basis)
Salary : Upto RM4,100
Working hour : Monday - Friday (9 AM - 5:30PM)
Location : Wisma E & C (Semantan)
Job Responsibilities
Job Requirement
Tenure : 1 year contract (Renewable Basis)
Salary : Upto RM4,100
Working hour : Monday - Friday (9 AM - 5:30PM)
Location : Wisma E & C (Semantan)
Job Responsibilities
Delivers consistent provision of professional, donor-focused customer service through Social
Media, Mobile Applications, emails, LIVE Chats, Inbound Calls, and any other medium of communication used
Reviews and responds to comments concerning fundraising matters made on social channels in a timely, friendly, and professional manner, to educate and create positive connections with donors, prospect donors, and the general public.
Showing empathy while providing thoughtful and prompt resolutions. Develops a friendly rapport with donors.
Provides thoughtful, strategic insights regarding donor requests and service-related trends for development purposes.
Maintains regular/reliable attendance and assists operational events that may require additional hours.
Performs similar tasks as per other DCAs to ensure continuity during shrinkage.
Work closely with Donation Processing, Database Management, and Retention Team.
Work closely with Communication & Digital Acquisition team.
Works as a member of any specific new/existing projects or initiatives as assigned by fundraising Associate/Officer/Specialist.
Perform any other reasonably related duties as assigned by Fundraising Officer/Specialist
Job Requirement
Preferred Bachelor's Degree in any related field
Proven customer service ability
Excellent written communication skills, grammar, sentence structure, and spelling
Minimum 2 years working experience in Customer Service operations or Call Centre
Minimum 1-year experience in Customer Service social media will be an added advantage
Able to speak and write good English
Fluency in local languages such as Malay & Mandarin will be a huge advantage
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