Job description
The Position:
The Executive -Customer Service will be required to manage all enquiries pertaining to travel arrangements and related products and services.
The position will require you to support the contact centre via telephone calls and emails in spoken and written English as well as English and Bahasa Malaysia.
The Responsibilities of the Role:
The Requirements for the Role:
The Offer:
NO WALK-IN INTERVIEWS
We will be conducting TELEPHONE/SKYPE INTERVIEWS DURING THIS PERIOD
(If you do not have a skype ID, please register).
Mondays -Fridays
10.00 am to 6.30pm
This position is not applicable to non-Malaysians.
Alternatively candidates with the above qualifications and qualities are welcomed to submit your application via URL : https://recruitment.scicom-intl.com/
The Executive -Customer Service will be required to manage all enquiries pertaining to travel arrangements and related products and services.
The position will require you to support the contact centre via telephone calls and emails in spoken and written English as well as English and Bahasa Malaysia.
The Responsibilities of the Role:
- Assist with all incoming enquiries pertaining to travel reservations, products and services.
- Assist with all promotion and marketing campaign enquiries.
- Resolve customer complaints and enquiries in relation to changes in travel dates and related services.
- Assist/undertake any other tasks as assigned by management.
The Requirements for the Role:
- SPM/STPM/Diploma/Degree or equivalent professional qualification.
- Excellent command of spoken and written English.
- Ability to read,write and speak Bahasa Malaysia/Mandarin is an advantage.
- Possess initiative, able to work independently and as a team.
- Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
- Ability to work in a challenging environment.
- Contact Centre Operating Days : Rotational Shifts 24/7
- This position is open to locals as well as foreign nationals and spouse visa holders who are fluent in spoken and written English.
The Offer:
- Basic salary
- RM 2500 during probation RM 2800 upon confirmation (locals)
- RM 3000 ( foreign nationals).
- Mandarin Language allowanceRM 700 (read,write and speak Mandarin)
- Performance Related bonus on a quarterly basis for confirmed staff(locals only).
- Annual Leave 15 days
- Medical Leave 14 days.
- Medical and hospitalization coverage.
NO WALK-IN INTERVIEWS
We will be conducting TELEPHONE/SKYPE INTERVIEWS DURING THIS PERIOD
(If you do not have a skype ID, please register).
Mondays -Fridays
10.00 am to 6.30pm
This position is not applicable to non-Malaysians.
Alternatively candidates with the above qualifications and qualities are welcomed to submit your application via URL : https://recruitment.scicom-intl.com/
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