Job description

Responsibilities:

• Handle all telephone/email enquiries for airfreight, ocean freight, land transport
• Prepare/follow up rates quotations, propose and RFQ/RFP to customers to improve the hit rate
• Build relationship with customers and identify areas of growth with the existing customers to improve customer experience and satisfaction
• High learning agility in analyzing customers’ shipment pattern and deep dive into issues related to the performance of shipment
• Experience in handling procurement for the company
• Handle customer complaints/disputes
• Work with sales managers to create and implement targeted sales strategies
• Prepare reports for business reviews
• Take care of air freight export/ import shipments from contact shipper. booking, follow up, input system, send pre-alert, billing all the way until case close.

Requirements

• Minimum 5 years of related experience in the Freight Forwarding/Logistics industry
• Knowledge in both Sea Freight & Air Freight will be added advantage
• Pleasant personality with positive working attitude
• Possess excellent communication and interpersonal skills
• Able to multi-task, work independently and handle high volume of transactions in a fast paced environment
• Consistent work deliverables and able to work on a long term basis with a view to career development in company

Job Type: Full-time

Salary: Up to RM4,000.00 per month

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