Customer Service Executive

Full Time
Bayan Lepas
Posted
Job description
Duties and Responsibilities:
  • Processing shipment order fulfilment in conformity with Key Performance Indicators (KPI) set such as on-time delivery (OTD), accuracy, professional handling and other internal and external requirements associated and Warehouse Management System (WMS) and established standard procedures: also aligned with customers' expectations and requirements.
  • Respond appropriately to customers' inquiries, request and feedforward. Keep the customer up-to-date with the progress of work orders.
  • Communicate and work together with customer, internal team and vendor for shipment execution to achieve favourable results.
  • Perform shipment billing accurately and completely in timely manner.
  • Maintain and retain documentary compliance with relevant standards.
Job Specifications:
  • Bachelor degree preferably in logistics or relevant field.
  • At least 1 year experience and knowledge in total supply chain management.
  • Strong communication and interpersonal skills in building professional relationship with clients.
  • Proficient writing skill in English is essential to communicate and follow up shipments.
  • Ability to cope with fast-moving working environment and long working hours when required.
Priority Group of Companies has its origin as one of the local pioneers in logistics services since 1963. The Priority Group is owned by MTT Group, which today owns and manages over 20 subsidiaries in a wide range of industries. Priority offers asset based total logistics services including logistics management services and consultancy, material hub management, vendor management, material procurement outsourcing, finished goods hub, systems integrations, total logistics specializing in Pharmaceutical, EMS, FMCG, record management services, logistics center (warehousing), integrated door-to-door logistics, multimodal international freight forwarding, customs brokerage, trucking and local distribution, container haulage, barging, stevedoring, shipyard & slipway, bulk cargo, heavy equipment and material handling services and so on.
Bachelor's or Equivalent

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