Job description

Responsibilities

• Handling incoming calls and enquires from customers with demonstration of excellent customer service skills to meet and exceed customers expectation.
• Follow up and resolve customers complains and ensure it is close to satisfaction.
• Always work closely with team members and leaders to achieve quality results and productivity.
• To channel and escalate any unresolved issues / complains to other stakeholders or next level within the agreed procedure.
• Any other duties assigned by the team leader.

Requirements

• FRESH GRADUATES (Diploma) (Degree) are encouraged to apply.
• SPM Level with minimum 1-2 years customer service/ sale experience
• Must be able to communicate and write well in ENGLISH.
• Ability to speak in Mandarin language will be an added advantage.
• Willing to work on rotational shift basis (including weekends and Public Holiday). Shift Allowance will be provided.
• Good interpersonal and communication skills.
• Basic computer literacy (MS Office).
• Willing to work in Melaka.

Facilities & Benefits

• Shift Allowance/ KPI allowance/ Language Allowance/ Customer Service Allowance provided.
• Fully equipped gym with aerobics studio & shower facilities.
• Rest & relax area (pool, football, etc).
• We are located nearby shopping malls and housing area.
• Training will be provided

Since its inception in 2003; Asia Recruit has always sets its sights to being a go-to-global recruitment player both in Permanent and Contracting Businesses, Temporary Staffing and International Recruitment Services. Being a brand of the Will Group in 2016 has catapulted Asia Recruit closer to that vision. We now have the capabilities to extend our recruitment services together with our reputable sister companies across the region.

Having received various industry accolades - amongst which as one of the Top 10 Recruitment Agencies in Malaysia by Top 10 Malaysia Magazine as well as being nominated for being The Top Recruitment Brands in Malaysia by HR Hub in 2020 - our team of highly motivated, capable, focused and passionate recruiters aim at delivering top notched services to clients and candidates alike.

Our clients’ list ranges from Local, to Public Listed Companies, to Multinational Companies across a variety of industries:

• Shared Services
• Telecommunication
• Insurance, Finance & Banking
• Manufacturing & Heavy industries
• Logistics
• FMCG
• Information Technology
• Oil & Gas
• Retail

Apart from Malaysia; our candidates have been successfully placed in countries such as Singapore, Indonesia, Brunei, China, Hong Kong, Cambodia, Vietnam, Papua New Guinea, Norway, Qatar, Saudi Arabia and United Arab Emirates.

Want to learn more about Asia Recruit? Check us out at http://www.asiarecruit.com.my
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent

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