Job description

You will play an important role in:

• Handling phone calls, live chats & emails for our customers
• Responsible for handling customer inquiries to the customer support centre including contacts requiring product features & functionality information, technical knowledge and interpersonal skills to assist diagnose and resolve issued and questions.
• Handle accurate documentation of interactions, maintain data accuracy in the relevant contact management system, and understand a variety of media sources that interface with the service centre.
• Ensuring excellent service is delivered to customers

Your Benefits:

• Medical & Annual Leave
• KPI Incentive
• Medical insurance
• Competitive salary package
• Training provided
• Fast career advancement opportunity
• Cross culture & fun working environment

We do have a few job requirements that we will love to be upfront with you,

• Candidate must possess at least SPM and above
• Fresh graduates are encouraged to apply
• Required languages: English and Traditional Mandarin (Speak, Written and Read)
• Willing to work on public holidays and weekends
• Willing to work on rotational shift

Job Types: Full-time, Permanent, Fresh graduate

Salary: RM3,000.00 - RM4,000.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Schedule:

• Rotational shift

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