Job description

Shangri-La Customer Engagement & Process Transformation Kuala Lumpur

Looking for potential and passionate Customer Service Executive (Earn up to RM5000)

Do you want to be part of a business that creates colorful joys of life and happy memories? Imagine complimentary stays at 5-star properties globally!

How will you feel to be part of a brand known for setting Hospitality standards and a career with one of the largest employers of Malaysia? Want to be associated with a 50 year old large globally diversified organization that operates with a set standard of values, ethics and work culture!

Very importantly, are you keen to be part of a dynamic Proprietary Global Contact Centre servicing its own Customers? If you are looking for a career and not just a job, at Shangri-La, we make that HAPPEN!

What will you learn and be part of?

Receive industry best training that will equip you with soft and technical skills for the role.

Gain confidence in meeting and exceeding expectations of our global customers.

Get comfortable in handling emails and calls and potentially chats

Be part of our multilingual sales-oriented service team supporting our customers on their Reservations and Loyalty Program Queries

The opportunity to work and grow in a diverse culture with rewarding career

Gain personally and professionally through in-house Development Trainings

What are we looking for?

Ability to converse & write in French will be required to serve respective market. Excellent spoken and written English is an added advantage.
Additional knowledge of any language is a plus point .
Willing to work on shift rotation.
Preferably minimum 1 year experience in call centre operations, customer service, travel agency or hotel reservations
Computer literate and internet savvy. Fidelio OPERA experience is an added advantage
Flexible to changes and has sense of urgency
Can work under pressure and deliver on set goals
Positive work attitude and able to work in a team environment
Pleasant personally with good communication, organization and call handling skills
Passionate in delivering World Class customer service

Your characteristics

Self-motivated

Detail-oriented

Customer focused

Flexible

A Doer

Calm under pressure

Uses initiative

Empathetic internally and externally

Reliable

Determined

Resilient

Approachable

Consistent

Believes in and exhibits PRIDE (personal responsibility in delivering excellence)

What's in It for You?

Free stay at any of our Hotels globally (one of a kind in the industry)
5-Day work week (shift based)
Earn attractive monthly salary up to RM4500.00 incl Meal, Shift, Transport Allowance
Earn monthly language allowance up to RM1200 as per language required
Discretionary performance-based bonus and incentives
Paid Training and career development opportunity
Socso, EPF, EIS and medical insurance coverage
Annual Preventive Health Screening
Annual Leave

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