Job description

JOB REQUIREMENTS:

• Minimum Qualification - Diploma with 1-year experience OR SPM/O-Level with at least 2 years

working experience in customer service.

• Good command of spoken and written English and Bahasa Malaysia. (Tamil / Mandarin languages will be an added advantage)
• Able to work on public holidays, weekends and on rotational shift.
• Able to start immediately.
• Malaysians only.
• Age group: Up to 50 years old.

JOB DESCRIPTION:

• Professionally Interact with customers via voice (end to end handling of calls) as part of inbound

and outbound function to provide information and assistance.

• Escalated complaints or requests via Service Requests & Trouble Tickets.
• Cross-selling of all products and services including all upgrades for product & packages.
• Spin-gating attempt for customers who request to downgrade their packs.
• Achieve productivity standards and goals while maintaining the highest level of customer service.
• Undertake any other duties as-and-when assigned by the Management.
• You will be accountable for meeting individual (KPIs) and team goals.

GKK Consultants Sdn Bhd is the irrefutable leader of professional training & certifications across the ASEAN region. Established in 2011, GKK has embedded it’s roots across hundreds of companies, including Fortune 500 companies, government departments and agencies, government linked corporations as well as many of the Top 100 companies on Bursa Malaysia. It’s core goal is to enhance the skills & capacity of their employees with the aim of maximising their ROI and to gain competitive advantage. GKK offers superior training, a more impactful learning experience and highly effective results allowing us to set the benchmark as a global training provider!

Our Vision
 Transforming customer experience through innovative education, training, recruitment and consulting value-chain

Our Mission
 To provide quality services to corporate clients and working professionals.
 To introduce, enable and realize value in self and organization

Our Motto
ENABLING YOU!
 Provide excellent service quality whilst maintaining affordability
 Respond promptly to customer needs & demand
 Ensure consistent & sustainable success is achieved
 Align client business resources, processes and asset to strategic goals
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent

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