Job description

Customer Service Representative Role: - Customer Service Representative is responsible for smooth operations of the company’s selling and purchasing management processes and ensure that Customers are satisfied at all times. - Customer Service Representative will manage the end-to-end order management process from receiving the orders to the delivery of the orders to customers. - Additional to that Customer Service Representative are also responsible to give customers information about products and services, updates customers on the status of their orders, and also assisting customers with complaints and questions. Job description - Handle Customers’ orders, including coordination with dispatch team on shipments and deliveries. - Coordinate and follow up on customers order/delivery status - Coordination with dispatch team for QA Inspection of goods before deliveries - Maintain customer and supplier database and ensures timely updates of this information - Provide daily operational support - Ensure internal alignment and common goals/objectives to support internal customers. - Handle and manage Customer enquiries on products – including but not limited to specification, price, availability and delivery status. - To disseminate accurate information to Customers and to ensure Customers' inquiries and complaints are attended to in accordance with our service standard - Undertake any other job responsibilities which may be assigned by the company from time to time. Work Experience and Skills: - Candidate must possess at least Diploma in any field - Good command in both written and spoken English - The ability to read and write in Mandarin and Bahasa Malaysia is an added advantage - Previous Customer Service experience is an advantage - Good problem solving, negotiation and communication skills. - Independent, meticulous and service-oriented. - An added advantage will be candidates with E-Commerce knowledge
OUR VISION To make a healthy lifestyle simple for everyone. To make more people feel positive & awesome. OUR MISSION Build a healthy community that spreads positivity. Encourage people to be the better version of themselves. Create products that help more people to get healthier. HiBlendr started with the two-fold goal; to promote the importance of nutrients from fruits and a healthy lifestyle, and allow the healthy lifestyle to be more sustainable and easy to maintain after they found us. At HiBlendr, we believe that a healthy lifestyle does not have to be old, troublesome, or hard to sustain. We think that a healthy lifestyle should be stylish, convenient, and easy to sustain. This is the reason why we design the HiBlendr Juice Cup Pro to be so minimal & sleek as compared to other blenders. It’s a combination of convenience and aesthetics. Now, we are proud to say that a blender can be stylish and people are more motivated to kickstart or maintain a healthy lifestyle.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5

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