Job description

Job Responsibilities

• To handle all inquiries/issues from global customers on multiple channel including email, chat, voice and social media
• To identify areas for service and procedural improvement and make recommendations to the Assistant Manager/Manager and Supervisor.
• To participate fully in the team, taking part in regular team meetings, buzz sessions, giving feedback and ideas to colleagues and to the Assistant Manager /Manager/Supervisor.
• To escalate any queries or unresolved issues to Level 2/Supervisors and as advised by the operations management, which cannot be completed within the agreed procedures.
• To handle all inquiries/issues from global customers.
• To handle complaints and feedback related to websites, products, platforms, and services, etc.

Better to have
1. Strong people skills: Ability to navigate difficult situations and stay calm under pressure.
2. Solutions mindset: passion to find the right solution for Customer, and resolve the issue overcoming obstacles; good cost-efficient decision making.
3. Excellent time management: ability to multi-task to solve issue for Customers, while managing time.
4. Polished delivery: ability to communicate in a structured and professional manner.
5. Quick learner: ability to ramp up quickly and act on feedback constructively.
6. Ability to multi-task while effectively communicating global Customers, team members and operations management in KL and overseas in BJ.

Job Requirements

• Excellent command of spoken and written English and Tagalog as the role requires the candidate to deal with clients from Oversea.
• Strong customer service skills, highly motivated team-player.
• Basic knowledge of digital asset exchange/trading.
• Demonstrated ability to motivate others and achieve results.
• Fast typing skills (at least 40 words per minute).
• Basic computer knowledge: MS Office, MS Outlook and Internet Explorer and others applications.
• Call center customer service-related work experience is preferred.
• Willing to work on shift rotation
• Education Level : Degree and above, related to any major.
• Willing to work in Tun Razak Exchange (walking distance to MRT TRX)

As an employee of Centauri Services And Technology, you will have access to tailored professional development opportunities whereby employees get to wear many hats and gain different skill sets with a competitive pay package.

We work hard to ensure that our workplace is a diverse, innovative environment that instigates collaborations, creativity, and intrapreneurship in a flexible future workplace.

Centauri Services And Technology is located in the heart of Kuala Lumpur for International Finance and Business - Exchange 106, which convenient closely to MRT Tun Razak Exchange.
Bachelor's or Equivalent

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