Customer Service Representative (Welcome Fresh - Kl)
Full Time
Kuala Lumpur
Posted
Job description
Requirements
- SPM/STPM or equivalent certificate holders with at least 5 years of work experience
- Diploma / Advanced Diploma holders with at least 2 years of work experience
- Degree Fresh welcome to apply
- Possesses good communication skills (verbal and written English), additional Mandarin verbal ability will be an added advantage
- This is 24/7 shift work (5 days work 2 days off)
Responsibilities
- Ensure highest standards of service delivery on personalised phone services to our customers
- Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; and maintaining database.
- Being first contact person in building and retaining customer relationships by identifying and resolving customer inquiries/issues accurately
- Educate the customer about the products and services and directs them towards available resources for self-help
- Manage customer complaints, issues and subsequent solutions and is responsible for identifying and escalating customer issues to the appropriate department
- Assigns or acts on any required customer follow-up in accordance with Contact Centre internal guidelines and updates customer data into relevant systems accurately
- Maximize opportunities to up sell or cross-sell products and services which meet customer needs
- Maintain confidentiality of the customers and data at all times
- Strong customer service mindset with good communication and excellent problemsolving skillsnd/or Manager.
Benefits
- Work on Public Holiday - Double pay
- Annual Leave 21 day
- Dental or Optical yearly cash allowance RM400.
- Hospitalization, Outpatient and Specialist all covered for individual
- Have regular team activities and festival celebration.
- Yearly Award Recognition
- Standard Shift Allowance RM350 monthly
- Special Shift Allowance 1030pm – 8am RM 45 per shift
- Transport Allowance Before 7am /after 12 midnight RM25 per shift
- RM300 Mandarin language allowance monthly
- Quarterly Incentive if achieve KPI target range from RM1,200 – RM2,200
- Upon confirmation will get RM500 confirmation bonus
- EPF, SOCSO
Additional Benefits
- Annual Leave
- Medical and Hospitalisation Leave
- EPF / SOCSO / PCB
- Medical Insurance
- Training Provided
- Allowance Provided
- Performance Bonus
- Overtime Pay
- 5 Working Days
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