Job description

Customer Relationship Executive | 5 Working Days | Singapore | SS

Job ID: 34121 ZW - C(F40)M
Position : Customer Relationship Executive
Salary Range : SGD2,200 - SGD3,200
Working Hours : 9hrs per day (Rotate Shift)
Working Day : 5 days working days after 3 months probation (2 days off on weekdays)
Working area : Singapore - Upper Thomson Road
Company Background: Chinese Education Center

Job Description : Handle Customer Services functions such as:
Provide course consultation to prospective customers
Convert customers’ enquiries into actual enrolments
Support existing customers on admin and curriculum matters
Support centre teachers on admin and curriculum matters
Review and improve in customers' service quality and satisfaction
Work with Marketing team on data collection and analytics
Liaise with teachers and parents pertaining to feedbacks / students' progress

Handle Operational duties such as:
Review workflows and processes, discuss and take corrective actions to better them
Coordinate and facilitate classes to ensure smooth running of all classes
Assess, utilise and manage the Student Management System
Process students’ enrolments and study material requirements
Ability to work on weekends and public holidays

Requirements :
Candidate must possess at least a diploma / Bachelor's Degree.
Experienced with Customer Service industry before be more advantage
More prefer interpersonal communication, Customer Engagement, Pre/Post Sales
Good Interpersonal skills & Team Player
Effectively bilingual in English & Mandarin (Both write & spoke)

For those who keen to apply, kindly Whatsapp Shushan: wa.me/0187796567
We are Nala Groups, an award-winning professional recruitment and career mentorship firm. Since our humble establishment Nala Employment Services – Singapore in 2013 and Nala Groups Malaysia in 2016, we have steadily transformed ourselves into one of Malaysia and Singapore’s leading manpower recruitment agencies under effective management. Backed by dedicated and best-organised teams, we offer recruitment solutions that meet, if not exceed our clients’ expectations within the time frame deemed most suitable.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5

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